Eldorado Hotel and Spa

Came here with my partner to celebrate our anniversary and I attended a conference here. Art the concierge took such amazing care of us from the second we walked through the doors. Thank you Art so much!!! We felt so cared for and had the best time ever. I loved Santa Fe as a whole it just has so much to offer and the location of the hotel was great!! Walking distance to most things. Art had the perfect recommendations for things to do and even gave us a really useful map of the area. He also surprised us with champagne in our room! We just had the best time. Thank you to the wonderful people in santa fe and at the eldorado for so much hospitality.

Came for an evening event so I booked a room while there. The event itself was great, but everything the hotel did was subpar. My food at the banquet was cold and the steak had a ton of fat and tendon running through it so half of it was inedible. The room was pricey so I expected a lot out of it, but it was basically just a standard room. I upgraded to one with a fireplace and balcony. The balcony was nice, but when I asked to have the fire lit, I was told they were not doing fireplaces. I am unsure why as they would not state it, but it was snowing and wet and there was no wind so I know there was not a fire danger issue. Why would I buy a room with a fireplace if they wont light it. In general most of the staff I interacted with was simply not friendly, they were short and somewhat rude. Only the person who did my front desk check in, as well as one person in the banquet hall seemed to actually show they cared about our business. If I have to stay in Santa Fe again, I will try to find another place to stay that actually values their customers.

Do not expect a 4 diamond experience here. The lobby, bar, and ballroom have the appearance of a 4 diamond property, but as soon as you take the elevator to the rooms your transported into a different world. Dirty dingy carpets stained and frayed. Patches and holes in the walls un painted, mismatched woodwork and room doors sloppily painted. The entire third floor smelled like Marijuana. The housekeepers were very loud and knocked on the door several times well before checkout. There was a lot of noise in general easily herd from the hallway and the floor above. I do not recommend this hotel and will not be back.

My partner and I recently stayed at the Eldorado for one night after our usual hotel, the Rosewood, was fully booked. Unfortunately, our experience was deeply disappointing. We booked a junior suite based on the photos provided online, which depicted a spacious room with couches and decent square footage. However, upon arrival, we found ourselves in a small, outdated room with peeling wallpaper. When we raised our concerns with the front desk, we were informed that the online photos were “outdated” and had not been updated, and that none of their junior suites actually include couches. This was extremely misleading and something we wish we had known before booking. To their credit, the staff moved us to a suite. However, the new room had NO heating. Despite being promised TWO space heaters, we waited five hours to receive just one—only after following up multiple times. For a Heritage property, this level of service and upkeep was shocking. Unfortunately, this experience has left us with no desire to return to the Eldorado, and we will definitely think twice before booking with Heritage Hotels in the future.

Drove in from Texas looking for a hotel downtown. That was the first mistake. Never walk in and ask about rooms. The lady at the front desk told us they had ONE room open and it had a fireplace and balcony. Long story short, we went to the room and it was a normal room with no fireplace or balcony. We paid an arm and leg $350+ for this room based on it having a fireplace and balcony. Got scammed. Dirty: Supposedly they have some kind of 4 diamonds awards. Thought this was weird due to the fact there were stains on the carpet in the hallways, chipping in the tub, and stains on the lampshades. No AC: Be aware, if you go before May they don’t turn the AC on. They tell you to open your window. Which opens 6 inches and depending on where the wind is coming from no air comes in. Also, worth mentioning, trying to ask for a fan at the front desk and the front desk person was on the computer just ignoring me. So I had to get the concierge and ask them. Just a weird overall hotel for being so expensive. Can’t reply to the owners “response” so I’ll do it here. It was under another name.