Bovey Castle

I loved staying here so much. The moment I walked in I was welcomed by the staff who were attentive and immensely professional and yet also made me feel like a family member. The team member who helped with my luggage getting to my room was so friendly and kind. The food is divine, the service is outstanding and the room was amazing. The turn down service arrived with an itinerary for the following day, which I found really useful. There is a significant amount of activities to do on site and I particularly loved the deer walk and spa. I had the most amazing deep tissue massage at the spa. The activities team are amazing and I really was impressed at how helpful they were when I booked a last minute deer walk. The main activities coordinator went above and beyond to make me feel welcome as I was travelling alone. The breakfast staff were absolutely lovely and the spa staff managed to fix my back. The breakfast involved the most beautiful golden eggs that are laid on site. You can even go and select your own eggs straight from the chicken house. I was also impressed with the gluten free selection. will definitely be returning to Bovey Castle. It is truly stunning and an outstanding experience from start to finish.

I came here as a 60th birthday present for my mum, we had a wonderful stay, the room was great, had lovely treatments, the location was stunning and the staff extremely polite. There was one reoccurring thing which kept letting it down.. the hospitality in the restaurants. The staff were great at welcoming you in the restaurant door, but from ordering, clearing, and asking if we needed anything else it was really poor, breakfasts we waited over half an hour before asking someone to clear our plates, both days. Extra drinks and toast kept being forgotten about. For dinner we were forgotten about from the point the food was on our table, we didn't get a check back on our meal, we weren't asked if we needed more drinks, we waited half an hour before asking staff for dessert menus, someone came to clear the menus from the table without asking if we wanted dessert after specifically requesting a menu for dessert. Having worked in hospitality before it seemed that everyone did everything but no one owned anything. No one had their own section, to take orders, clear plates and own their customers. Also no one was in charge of just doing the orders or just clearing plates, the same X2 waitresses serving downstairs we also saw deliver room service. Who is looking after the customers at breakfast while they're elsewhere? This is such an important part of the experience a customer receives it's such a shame as it really let it down.