I have been taking my family to this Fazoli’s for the past 18 years and it’s been a family favorite ever since. I went there earlier today with my wife for lunch and it was superb as always.
The manager, Datrell always goes above and beyond to make our dining experience enjoyable. When he brought our food to the table, he was extremely professional and very personable as he served us our entrees and desserts. I don’t remember their names but the other employees there that we interacted with were just as attentive.
My wife and I frequently go dining at other restaurants around town but most of the time our dining experience pales in experience to the outstanding team of people working at this Fazoli’s. And I used to be a waiter at the Olive Garden 30 years ago so I’m familiar with the hard work that goes into creating an outstanding dining experience and this Fazoli’s team should be proud of the jobs they’re doing.
I was super excited to find out there was a Fazoli’s in the springs, it was one of my favorite places to go growing up, so I decided to go tonight. I ordered online and when I got my food at the drive thru an employee had wrote this super sweet note on my receipt and it really made my night. I will be returning thats for sure, the food is always great!!
Used to love coming here, unfortunately no longer the case. The girl at the register was extremely rude and rolled her eyes anytime we tried to order something and we kept having to repeat ourselves. When I asked to add a drink she rolled her eyes and said what size, I asked for a medium and she snapped back with good thing you didn't ask for a large. When I asked for the drinks for my kids meals she snapped back again saying you guys are lucky I have 3 cups. The food itself was good but the lack of customer service and cleanliness of this place unfortunately outweigh that. Do better.