(由 Google 翻译)**极其令人失望的经历 - 如果可能的话零星**
我们在这家餐厅的经历非常令人沮丧,我希望我能给它零颗星。
抵达后,菲尔迎接了我们,他询问是否有空位。然后一位服务员护送我们到我们的餐桌。我们坐下后,有人过来检查我们是否准备好点餐。我们礼貌地请求更多时间,这是可以理解的,因为当时才晚上 8 点 42 分。我们只是想在赶火车之前吃点快餐。
我们点了三杯饮料和一份披萨来分享。然而,在等待的过程中,由于工作人员充满敌意的目光,我们感到越来越不舒服。很明显我们不受欢迎。
当我因服务差而要求取消服务费时,事情变得更糟。顿时,工作人员的态度变得更加不愉快和不屑一顾。
我们访问中唯一值得弥补的部分是门童菲尔,他很友善并且真诚地乐于助人。不幸的是,其他员工没有表现出同样水平的专业精神。
更糟糕的是,当我们回到家查看收据时,我们发现账单上有几件我们没有订购的商品。我们的其中一方尝试通过电话和电子邮件联系餐厅以解决问题,但没有收到回复。虽然我们承认我们应该仔细检查账单,但工作人员的敌意让我们只想离开,不再发生任何进一步的对抗。
更令人担忧的是,尽管我们是晚上 8:42 到达的,但账单上的时间戳是晚上 7:00。我们的披萨是晚上 9:24 送达的。该法案还错误地将我们标记为“美食评论家”,而我们当然不是,并且还包括我们从未订购过的商品。账单上的总价是 72 英镑,尽管我们只点了一份热日落披萨和三杯饮料(莫吉托、草莓代基里酒和冰镇果汁朗姆酒),总计 47.50 英镑。
当我们试图离开时,我们被拦住了两次,然后被赶出了餐厅,并指责我们没有付钱。 我们有银行对账单,但显示并非如此!这种行为非常不专业,完全不可接受。
我们强烈建议不要参观这个地方。我们现在正在寻求针对错误费用的 24.50 英镑退款。对顾客没有消费的商品收费,然后像罪犯一样对待他们,不仅不诚实,而且不道德。
**顾客请注意!**
**更新:2025 年 10 月 3 日
总经理 J A Smith 先生已回复所发送的电子邮件。 在电子邮件中,我们对我们的待遇表示歉意,并保证这不是标准集。
根据电子邮件,我们目前正在等待“前台团队”的电话,以退还多收的金额。
收到退款后将再次更新。
虽然这并没有让我们的访问减少一些创伤,但我们感谢通用汽车解决了手头的问题并纠正了他能纠正的问题。
(原文)
**Extremely Disappointing Experience – Zero Stars If Possible**
Our experience at this restaurant was incredibly frustrating, and I wish I could give it zero stars.
Upon arrival, we were greeted by Phil, who asked if there were any available tables. A waitstaff member then escorted us to our table. After we sat down, someone came over to check if we were ready to order. We politely requested more time, which was understandable given it was only 8:42 p.m. and we just wanted a quick snack before catching our train.
We ordered three drinks and a pizza to share. However, as we waited, we felt increasingly uncomfortable due to the hostile stares from the staff. It was clear that we were not welcomed.
Things took a turn for the worse when I asked for the service charge to be removed due to the poor service. Suddenly, the attitude of the staff became even more unpleasant and dismissive.
The only redeeming part of our visit was Phil, the doorman, who was kind and genuinely helpful. It's unfortunate that the rest of the staff didn’t show the same level of professionalism.
To make matters worse, when we returned home and reviewed our receipt, we discovered several items on the bill that we didn’t order. One of our parties tried contacting the restaurant by both phone and email to resolve the issue but received no response. While we acknowledge that we should have double-checked the bill, the hostility from the staff made us just want to leave without any further confrontation.
What’s even more concerning is that the bill was timestamped at 7:00 p.m., despite our arrival at 8:42 p.m. Our pizza arrived at 9:24 p.m. The bill also incorrectly labelled us as “food critics,” which we certainly are not, and included items we never ordered. The total on the bill was £72, even though we had only ordered a hot sunset pizza and three drinks (a mojito, strawberry daiquiri, and piña colada) totalling £47.50.
When we tried to leave, we were stopped twice and then chased out of the restaurant, with accusations that we hadn’t paid. We have our bank statement, which shows otherwise! This behaviour was beyond unprofessional and completely unacceptable.
We strongly advise against visiting this place. We’re now seeking a refund of £24.50 for the incorrect charges. To charge customers for items they didn’t consume and then treat them like criminals is not only dishonest but also unethical.
**PATRONS BEWARE!**
**UPDATE: 10/03/2025
The General Manager, Mr J A Smith, has responded to the email sent. In the email, there is an apology for how we were treated with the assurance that this is not the standard set.
As per the email, we are currently awaiting a phone call from the 'front of house team' to refund the overcharged amount.
Will update again once the refund is received.
While this does not make our visit any less traumatic, we appreciate GM addressing the issues at hand and correcting what he could.