Marshall Street Leisure Centre and Spa

The centre has a beautiful 30 metre swimming pool which is impeccably clean. The changing rooms and showers are modern and spacious. The staff on reception and the lifeguards are friendly and professional. The reason for the 4 star rating is the Everyone Active App. Swimming lessons and training sessions occur regularly. It would be helpful if days and times were indicated on the booking system. This would give members an informed choice about attending when lane availability is limited.

Really lovely place to swim in the heart of London's West End. Apart from Sydney & Budapest I cannot think of any other major city that offers such easy to access i.e. no membership required and centrally located pool in such a good and clean condition. Friendly staff. On my swim people were swimming at an appropriate pace for the lane speed. Being your own padlock, towel and shower gel. It is becoming expensive though, seems a bit unjust that those who work and make an economic contribution pay twice as much as the unemployed and non working. For a tourist who loves to swim worth coming in for a few laps.

I regularly go to this centre specifically for the pool. It is a very beautiful pool and is a comfortable temperature. However, it is very dirty. The water is always full of hair and plasters, and there is algae collecting on the tiles. The changing rooms are very small and after 5pm it is almost impossible to use them. They are also not the cleanest. It has potential to be a lovely facility if they take more time to look after it.

Disappointing. Was really looking forward to a return to swimming after a two year hiatus due to health issues. Spoiled by my overall experience at Marshall Street. Great to be swimming again but space at a premium with swimming lessons going on in two lanes. No warning of this. Told on the phone by a friendly staff member I could pay at the desk, £5 concession. I then discovered I'd been overcharged for my first swim in two years. Trying to have this sorted out I phoned but waited so long for my call to be answered the call cut off, an email sent with no reply. Phoned again. Call answered this time but I was told by a depressed sounding staff member I'd need to phone back the next day and be transferred to sales, who were closed at this point. Phone the next day. The icing on the cake! My call was answered by an unpleasant staff member who had half a mind on the call while talking to other people at the same time. Apparently I was in the wrong as I hadn't registered for a concession! I didn't know about this and nor did the staff member on reception evidently who'd charged me the full price. Anyway, the unpleasant staff member very grudgingly put a note on my account about the refund owed but as if I was being done a huge favour. No apology. Very disappointed overall. The return to swimming at Marshall Street I was so looking forward to has become a damp squib and my enthusiasm to go back gone. Maybe there's a staff morale problem as customer service is so hit and miss?!

Great value gym, swimming pool and spa in the centre of London. Not always as clean as I’d like and feels slightly rough around the edges. Staff are all really friendly and helpful. Very welcoming.