TUI Holiday Store

If you need a holiday check with Molly. We did not go in with anything in mind and Molly was patient, knowledgable and helpful finding the perfect summer holiday for us at the The Residence (near Fethiye) Turkey, would highly recommend.

Many thanks to Maria at Swindon Orbital for booking our forthcoming holiday to Kos. Nothing was too much trouble, she was extremely professional through all stages of booking. We will definitely be back to book future holidays.

Kello was very helpful I'm now flying to Japan :)). Amelia had great customer service too.

I called as I have a holiday booked for August and I could see that online luggage allowance has been increased. I spoke to Chloe at the Swindon orbital store and she said she will look into as we booked before the policy was launched. Chloe called back and said they would honour the booking and upgraded the luggage to the new allowance starting from May. Thank you again Chloe for your help amazing customer service today

Went to the store yesterday after noticing that i was being asked for an additional payment for included airport transfers even after paying of the full balance. I spoke to Chloe who checked the bookings and found an issue with the payments and bookings part of the transfers. Chloe made sure to honour the original booking and cancelled off the additional payment. I had already called the store and was told by another staff member that I never had the transfer and that I either had to pay the extra or they would remove the transfer which made me consider whether I should trust TUI at all. Fortunately for TUI they have Chloe at the store who completely resolved the issue. Chloe is an asset to your team