The 46 best hotels in Mecca

What an awesome experience we had in this Hotel. Some people advised us not to go to this Hotel as it is busy and you have to use 2 lifts to get to Al Haram. These were so minor things that shouldn’t be considered in the grand scheme of things. Every aspect of our experience from every staff member was kind, hospitable and professional. A special shout out to Riyaaz Hassan, Mohammed Ibrahim the Restaurants Manager, Babar from the Cafe and one of the Duty Managers who served us, we truly believe Fairmont Hotel are lucky to have you all, your passion for customer service was excellent and flawless. You made us feel so welcome and special. We have stayed at many 5 star Hotels in the world and your Hotel is most certainly in our top 3. Your waiters Fahad and especially Rimzan who looked after us from start to finish at the Al Dira restaurant were so attentive and helpful. Thank you Fairmont Clock Tower Hotel, Makkah. We will definitely insha allah be visiting your Hotel again and next time insha allah with our children. The Hotel would also be convenient for the elderly and Wheelchair bound as it has its own mosque on S2 mashallah. Very highly recommend this Hotel.

I recently stayed in a triple room at the Fairmont Makkah, and overall, it was a fantastic experience. The room was spacious enough for three adults, with comfortable beds and a luxurious feel throughout. The décor was elegant, and everything was spotless upon arrival. One of the biggest highlights is the direct view of the Haram, which made our stay even more spiritually enriching. We could hear the Adhan clearly, and the hotel even has live prayer broadcasts in the room. The location is unbeatable—just steps away from the Masjid al-Haram, with easy access via elevators straight to the shopping mall and food court below. This convenience made it very easy for elderly family members. Service was professional and courteous. Room service was quick, and housekeeping was attentive to our needs. The Wi-Fi worked well, and the in-room amenities (tea, coffee, toiletries) were well-stocked. If I had to point out a downside, it would be the slightly slow elevator service during peak prayer times, which is expected given how busy the hotel gets. Overall, highly recommended for families or groups looking for comfort, luxury, and proximity to the Haram

I absolutely loved my stay here at Fairmont it really exceeded my expectations. The location is amazing as it is right outside masjid al haram and there are endless things to do near by such as a variety of shops ranging from perfumes to clothing and many places to eat. The actual hotel was very luxurious and the rooms were beautiful and comfortable. Service again was great. Staff were so friendly , respectful and were always happy to help. In particular Khadija- who works in reception was so kind and went above and beyond to help us with some issues. She made our stay even more unforgettable. The views from the hotel rooms were amazing too as you can see the whole masjid. All in all highly recommend and was a beautiful experience. 10/10 indeed!!! I cannot find a single fault.

supervisor nejam uddin and his manager Nowshad and team has been a great in providing excellent service. The room has always been of exceptional standard and all necessary utilities were provided as ans when needed and all queries had been dealt with efficiently. Would definitely recommend this hotel for their excellent service

I recently had the pleasure of staying at the Clock Tower Hotel, and I can confidently say it exceeded all expectations. From the moment I arrived, I was impressed by the warm hospitality, attention to detail, and overall charm of the hotel. The historical architecture blended beautifully with modern comforts, giving the space a unique character that you won’t find in a typical hotel. The rooms were spacious, immaculately clean, and tastefully decorated. My bed was incredibly comfortable, and the large windows offered a stunning view of the Kaaba 🕋 and the iconic clock tower itself. I was lucky enough to get this particular room on time. The service was outstanding—every staff member I interacted with was friendly, professional, and eager to help with anything.

IThis was my first stay at the Makkah Clock Tower Fairmont Hotel, and I was truly impressed by the service quality, as well as the kindness and professionalism of the staff. The overall experience exceeded my expectations, and I will certainly return in the future, insha'Allah. Whenever we called room service for assistance, someone arrived promptly to help. A heartfelt thank you to all the staff members who made our stay so enjoyable—your attentiveness and dedication did not go unnoticed. The buffet offered a wide variety of options, and the staff were very helpful and attentive. A special shout-out to **Sajid** (from the M2 restaurant team) for his kindness and excellent service. Toward the end of our stay, we also got to try breakfasy at the **M3 restaurant**, where **Maryam** stood out for her warmth, meticulous attention to detail, and genuine passion for ensuring guests’ happiness. Thank you for making our dining experiences memorable! The hotel’s location is ideal, and I highly recommend the Fairmont to anyone visiting Makkah. We will definitely be back! **One Small Suggestion for Improvement:** The pillows could be firmer and thicker, especially for guests with back pain. A slightly more supportive option would enhance comfort for those who prefer a sturdier pillow. Overall, a huge thank you to the entire Fairmont team for your kindness, politeness, and attention to detail. You made our stay truly exceptional

**⭐⭐⭐⭐⭐ Absolutely Outstanding – Fairmont Makkah Exceeds All Expectations!** My stay at Fairmont Makkah was fabulous. From the spiritual feel of the Holy Mosque to the personalised service, every detail was perfection. The rooms are luxurious, spacious, and designed for ultimate comfort. The dining options were exquisite, and the staff went above and beyond to ensure we were taken care of. Located steps from the Haram, the convenience is a massive plus. Fairmont Makkah delivers world-class hospitality. **A true 5-star gem—highly recommended!

We stayed at Swiss hotel Makkah in a room 2923 for two nights this week. The room was incredibly spacious and beautifully decorated with modern furnishings. The bed was extremely comfortable, and we slept soundly. The bathroom was clean and provided with a separate shower, high-quality toiletries. The room service was prompt, the room cleaned and refreshed promptly each day and the food was delicious. Overall, we had a fantastic stay and would highly recommend this hotel.

* the view was spectacular from the windows. * the bed was clean and the carpet was clean. * the reception team is decent and considerate. * the breakfast buffet and the dinner buffet were really good and were with decent variation of dishes/items. * the wardrobes are worn out (unfortunately)! * the floor of the entrance to the room (inside the room) is not clean (needs maintenance)! * the bathroom is tight and overused! * the water drainage of the shower cabinet was not working well and the water filled the floor of the shower cabinet; so I had to open the cover of the drainage place!

I had an amazing stay at Swissotel Makkah during Ramadan, and I want to highlight the exceptional housekeeping and cleaning service managed by Karim on floor 32. Karim and his team went above and beyond, cleaning multiple times a day and ensuring everything was perfect. Any requests I made were met with a smile and promptly provided. The level of service and attention to detail was outstanding. Everyone was so friendly and accommodating, making our stay even more enjoyable. Highly recommend!

I stayed at this hotel for a couple of days and I must say it was a very nice experience. The cleanliness of the rooms was terrific, with clean carpets and a pleasant smell. The bathroom was also clean and had a good smell. The beds were nicely arranged and super comfortable linen, ensuring a comfortable stay. Special thanks to Rizan for his kind help during my visit. Overall, the hotel stay was great and I would highly recommend it for couples or individuals looking for a comfortable and clean accommodation.

This is my 3rd stay here in the last few years. Always an incredible experience. 5 star from the welcoming and heart warming smiles at check in and throughout the stay. Most notable for us is Firzan and his team in hospitality. They have made a hotel feel like a home for us, the location is perfect and nothing is every any trouble wherever you go in this hotel. Sure, all 5 star hotels across the globe will have opulent decor and great standards however I live by the quote "Teamwork makes the dream work", this team exceeds the standards you would expect in a hotel of this standard.

Excellent housekeeping! Our room 2804 was always clean and comfortable. Special thanks to "Mohamed Jabed" Your hard work doesn’t go unnoticed, coming at times that were convenient for me. Each day, they would replenish supplies, make the bed, and ensure that the bathroom was spotless. It was wonderful to return to my room after a long day of exploring and find it perfectly cared for. Thanks for making our stay special.”

Fantastic experience overall. Very well located. The view from the room was clearly unbeatable. A very big shout out to the Dinner Buffet Team (Front and Service Team) and the Moroccan Chef. The diversity and taste of the food was amazing. I will not only recommend but also come back with my family !

Our stay at this hotel was far from satisfactory. Despite raising concerns multiple times, the staff showed little to no empathy or genuine interest in resolving our issues. We were repeatedly assured that things would be resolved, but those promises were never followed through. It felt as though guest satisfaction was not a priority at all. I would not recommend this hotel to anyone looking for a welcoming and reliable stay.

I have stayed at Raffles Makkah on six occasions and have always appreciated the exceptional service provided by the general staff. However, I have consistently observed that management appears to give preferential treatment to certain guests, while others are made to feel less significant. This disparity in guest experience is unfortunate, especially at a property of this caliber. While I continued to return out of appreciation for the frontline staff, I have now decided to explore other luxury hotel options in the beautiful city of Makkah—ones where all guests are treated with equal respect and hospitality. I hope management takes this feedback constructively and works towards offering a more inclusive and consistent level of service to all guests.

Stayed here during hajj pilgrimage 2024 (around end of June). This hotel was awesome, clean and modern look. The breakfast taste great with various selections. The location is truly extraordinary - directly adjacent to Al Masjid Al Haram with very nice views of the Kaaba and Grand Mosque from virtually every suite. Watching the faithful circle the holy site from the comfort of your room is a spiritual experience unlike any other. The spacious suites are impeccably designed, blending Arabic elegance with modern luxury. The private check-in experience, dedicated prayer rooms, and seamless access to the Haram set this property apart. For those seeking the perfect balance of luxury and spiritual proximity during their time in Makkah, the Raffles Makkah Palace stands without equal. Will come back again Insha Allah.

I have stayed at Raffles six times now. Unfortunately, I have consistently experienced that management gives preference to certain guests, while other guests are treated with a sense of insignificance. Despite this, I continued to stay here because of the excellent service provided by the general staff. However, the management’s attitude is disappointing and needs serious improvement.On my next visit I will definitely use one of the many luxury 5 star hotels that the beautiful city of Mecca has to offer .Very disappointing!!

We booked the diplomatic suite and got level 2. The rooms were excellent. The hotel was clean and well maintained. The service was exceptional. Breakfast was really good and lots of choice. Location was excellent. Will definitely stay again.

My stay at the Raffles Makkah was truly tremendous! Simply the best hotel out there! The hotel's luxurious amenities and impeccable haram view from our presidential suite was unreal and breathtaking! I particularly enjoyed the lavish breakfast spread at the hotel, where the manager Ayub, was exceptionally attentive and helpful ! Even Asif , Kowser and Mohammad were also very attentive and helpful! His warm demeanor and genuine desire to ensure guest satisfaction were truly commendable.I highly recommend !!

A heartfelt thank you to the wonderful team at Raffles for the exceptional hospitality. Your attention to detail, warmth, and genuine care made my stay truly unforgettable. Special thanks to Mr Desta for the gracious welcome and for making everything feel like home. Looking forward to returning soon رافلز كانه حلم شكرا ديستا

Great hotel, and great location. The buffet was decent and had a lot of options. The room was good; however the one we had lacked of privacy when you open the door. The lighting system was a but weird also; the lights turned on automatically whenever we got out of bed in the middle of the night; not convenient if you have someone else also in the bedroom. The staff didn’t specifically asked for tip; but made you feel that they were expecting it.

We had a very disappointing experience at this hotel. The staff, in general, are neither well-behaved nor professional in their dealings with guests. Phone calls were an absolute disaster—they took forever to answer, which was incredibly frustrating. For the amount we paid (more than 10,000 for two nights and two rooms), the experience was nowhere near worth it. I’d honestly rather have donated that money to those in need than spent it here. The rooms themselves were far from luxurious and didn’t justify the price tag. On the positive side, the breakfast and dinner buffet were excellent. However, good food alone cannot make up for the overall lack of hospitality and service. I would not recommend staying at this hotel and definitely wouldn’t return. Value for money is absolutely zero.

Lack of common sense or ability to communicate or understand circumstances. The flight we took was early. No common sense of how to accommodate people. They apparently have one cleaner until 1 pm so it is hard for them to clean a checked out room early. There was a man named Abdul Karim that I swear because of him I will never stay in this property again. I don’t care if I get a full month free. Never. His lack of applying common sense to things is ridiculous. They finally show me a room after 6 hours that I can stay and I said although it’s not the room I want can I change it to the room I want tomorrow. They said no it wasn’t possible. How does that make sense? Why can’t I change my room the next day to the room I paid for? Lack of understanding or professionalism from the staff. Horrible experience.

Terrible experience for the first time in my life at a Hyatt Regency. The club access is falsely advertised (the food is even worse.) Prepare yourself to be treated unprofessionally by a majority of the staff. No matter how much you're paying - I happened to have a suite, so it was top dollar - they will go about treating you like filth. Your requests will be heard and then subsequently DENIED. If you bring food in from outside you will be berated and forced to eat it in your room (supposedly hotel policy, granted every other Hyatt in the WORLD has never told me so.) Lastly, even if you will explain how dissatisfied you were to management the best they will offer you in reply is: "why did you not come to us sooner?" Really? Is that how you treat a customer of 25 YEARS?!? I WILL NEVER GIVE YOU MY BUSINESS, NOR WILL I RECOMMEND YOUR HOTEL TO ANYONE I KNOW. YOU HAVE MADE ME ANGRY BEYOND IMAGINATION. "Arabic hospitality" does not exist in your dictionaries. SHAME UPON ALL OF YOU - with exception to the cleaning staff, who were the only respectable employees at this location. Disgusting.

My parents stayed at this hotel two weeks ago and had a great experience. The amenities and location were incredibly convenient. In particular, the service from one of the staff members, Khokon Ali, stood out - he was courteous, friendly, and provided excellent customer service.

Staying here has been such a relaxing experience! ✨ The room is so comfortable, I could just melt into the bed. And being so close to the Masjid Al Haram means I can easily go for prayers. The food here is *divine* 🤤, I've been enjoying every single meal. I'm so glad I chose this place for my stay! #travel #comfort #foodie

Despite the nightmare, a few staff members made our stay more pleasant. Management should learn from them, as their lack of professionalism is the real reason for this low rating. The location was great, the buffet had a good selection of food. Nasser Alsubaie and Abdullah Almalki were incredible. Unlike the management, who couldn’t care less about customer satisfaction, both guys were accommodating. They were patient, understanding, and did everything in their power to help. Omar Farouk, our waiter, was exceptional. hardworking, polite, and always making sure we were taken care of. He truly made our dining experience better. Mubarak Hossin- delivered our room service, he was an absolute gem. His warmth, dedication, and attention to detail made us feel much more comfortable during our stay. Islam the bellboy, was outstanding. He went out of his way to make sure we were taken care of, helping with our bags after our shopping trip and offering helpful tips. His kindness and professionalism made a world of difference. The cleaning staff at did a fantastic job. Our rooms were cleaned to perfection, and the staff was attentive and thorough. They made sure to meet our needs, and their hard work did not go unnoticed. This bad review is no reflection on the cleaning staff. We stayed in 1013 and 1014 between the dates 27th February to 4th of March. This hotel is nowhere near a five-star experience. For the 4k we spent - we were given a tiny, smelly room (not the cleaners fault but the smell was coming from the air vent) an uncomfortable roll-up bed, the bathroom was outdated and the worst customer service imaginable. We paid for two King Bed Superior Rooms for six adults, expecting proper bedding and comfort. Instead, we were dumped into twin rooms with two normal beds and a cheap, uncomfortable roll-up bed. This was not what we paid for, and the hotel made no real effort to correct their mistake. We went to speak to Anas about the issues we were facing, and he acknowledged that the mistake was on their end. He confirmed that Yousar, the girl who checked us in, had given us the wrong room and fully understood that the hotel was at fault. However, his response was disappointing—he offered to switch our room with only two nights left in our stay, which was highly inconvenient. We explained that moving rooms at this point would require us to pack up all our belongings, which was an additional hassle. We then requested fair compensation, either by including suhoor for free, considering they made the error, or refund the difference between the King room we paid for and the twin room they gave us. Unfortunately, Anas rejected both requests, offering only to switch rooms, despite the inconvenience. He was rude, patronizing, and dismissive throughout the conversation. Abdullah Suqati, the day manager, was equally unhelpful and dismissive. When we arrived at 5 PM - One of the rooms was ready, but the other was not, and we were made to wait around for an hour even though check in was 3pm. The hotel claimed the delay was because we requested rooms on the same floor, but when we explained that we had made one booking for all the occupants and expected our rooms to be close together, it became clear they hadn’t even prepared the rooms properly. Nawaaf another member of management, was extremely dismissive about our concerns. He seemed totally unbothered by our complaints and made no real effort to resolve anything. His lack of care and unprofessional attitude only added to our frustration. Asim or Asif, was just as bad. He too was completely uninterested in helping us. He mentioned how our request for suhoor was unreasonable because we were having issues with our room, completely misunderstanding the point of compensating us. We were asking for compensation to make up for the money we lost out on for the nights we spent in the wrong rooms. When we tried to bring up issues, he showed little concern and did nothing to make things right. None of the managers displayed any leadership or customer service skills.

Our stay here was good, was a bit disappointed with the view we was promised city view but we could only see a wall of another building next door. Room Sevice was really good we had a young man mehadi hassan he was very attentive and was there whenever we needed help or any assistance. Receptionist was really nice she helped me with my inquiries! Shuttle and buggy was also really helpful

As a Marriott Bonvoy Ambassador, I truly enjoyed my stay at the hotel. The staff were exceptionally friendly and welcoming. The location is ideal, offering direct access to the mosque while avoiding the crowded area in front of the Clock Tower. Additionally, the hotel provides 24/7 shuttle service with departures every 5–10 minutes, taking you right to the mosque entrance. The Lounge is also very well managed and offers an excellent selection of food.

Just came back from 2-week-long Umrah trip. We stayed at this hotel for 11 nights. The hotel is very close to holy Kaaba. You can come back between the prayers and take a quick shower or nap if you need it. The rooms are very clean and the hotel constantly smells very pleasant. The staff is very helpful and friendly. I have to specifically mention about the evening shift of the Spice restaurant and their amazing manager Mahmoud because they truly deserve to be mentioned and remembered. They go above and beyond to keep the customers happy and well fed. Thank you brothers for helping us during our stay and leaving with great memories!

I was staying at marriot jabal omar for 7 nights, from 26 feb. I would like to say a massive thank you from Ibrahim ma bro the best housekepeeing man ever, very helful, great personality, always smile and tryna keep ma room always clean. Shout out to him. It was amazing, the hotel, especially for the musholla, i love it because it can connect to the Masjidil Haram. And of course the buggy car. Well sometimes they were off if it was to late night, i was thinking its 24 hours. I bit dissapointed with the guest relation, the worst guest relation ever ive ever met, in saudi arabia hotel, ive stay of couple of hotel before and after marriot, movenpick and pullman at madina, they were amazing and made my birthday memorable, so 1 star for guest relation jabal omar marriot from your platinum loyal member. I wanna get back soon if this would be fix by them. Thanks

Jabal Omar Marriott Hotel is a 5-star luxury hotel located in the heart of Makkah, Saudi Arabia. The hotel features 426 luxurious rooms, including 52 suites, and offers stunning views of the Holy Haram and the city ! Guests can enjoy a range of amenities, including two restaurants, a café, and a private prayer hall.

The rooms were big and spacious. Its an old hotel but well maintained. I love the fact that they opened another restaurant for different member levels - so during breakfast its not as packed and more peaceful for us to have breakfast. They are very hospitable. This is our 2nd time at this hotel because we like the rooms, the service and the fact that they have the buggy and bus to the haram every 5 minutes. So the wait is not long.

Absolutely Unacceptable for an Ambassador Member As an Ambassador Elite with Marriott Bonvoy, I expect at least the basic recognition and service that comes with my loyalty. This property, however, failed miserably at both. From the moment I arrived, it was clear that status means absolutely nothing here. Service? Nonexistent. Staff were indifferent, almost as if they were doing me a favor by checking me in. Requests took forever—if they were even fulfilled at all. And forget about any personalized touches; this hotel operates like a second-rate budget chain rather than a Marriott-branded property. Even the executive lounge (if you can call it that) was a joke. Limited offerings, inattentive staff, and zero effort to cater to elite members. To make matters worse, reaching out to management was pointless. Ms Taif the in charge at the time didn’t meet any requests we made. Even though we had emailed her ahead of time for our requests They didn’t care, didn’t apologize, and certainly didn’t attempt to make things right. It’s laughable that Marriott allows properties like this to carry their name. If you’re a loyal Marriott guest, do yourself a favor and stay elsewhere. This hotel doesn’t deserve your business.

The only good thing is the location. Service is non existent. The receptionist seems ignorant of their own hotel and cannot assist on basic matters. Rooms are small and cramped. Considering they charge a fortune for this place the least they can do is give you a decent room. In the day I was checking out I needed help contacting the taxi driver since they would not let him into the basement. I didn't have a Saudi Sim so I asked them to call him and give him directions. The cheapskates were too cheap to call!! Then the concierge guys were trying to get to call another taxi so that they could make a quick buck. This hotel needs a lesson on customer service from the management right down to the porters. They claim to be a 5 star hotel. Lucky if they even get 2 stars!

Subject: Worst Experience Ever – Complete Disregard for Customer Service I am absolutely furious about the appalling experience my family and I had during our recent stay at your hotel. We had a confirmed reservation for connected rooms — a basic expectation that should have been easily fulfilled. Instead, we were given rooms that were not only far apart but also a clear downgrade from the level we booked. The real nightmare began when I tried to address this unacceptable mistake. Rather than apologizing or attempting to rectify the situation, your staff had the audacity to lie and shift the blame onto me. How dare you treat paying customers with such arrogance and disrespect? It’s beyond comprehension how people so completely lacking in professionalism and basic customer service training are employed in a hospitality setting. To make matters worse, I was forced to spend the night in a separate room from my young daughters — something that should never have happened in the first place. The entire experience left me angry, frustrated, and feeling completely disregarded as a customer. This is completely unacceptable. I expect a thorough explanation and a meaningful resolution.

Nice spacious room with 4 beds. I am glad there is no carpet instead wooden floor. Comfortable bedding and pillows. Housekeeping was great and provided good service and water to the room. We had two adjoining rooms and was wonderful to have all family together.

Housekeeping was excellent. We received exceptional services from them. We stayed there for six nights in room number 3224 Housekeeping staff Mahdi, Nizam gave us awesome services without any interruption. Very friendly, very caring. Hotel environment was so amazing.

Thanks to the exceptional hospitality of the staff. I would like to extend my appreciation to Noha at reception for his professionalism and warm assistance, ensuring a smooth and welcoming check-in. Additionally, special thanks to Asmahan from the food and beverage department for her outstanding service and attention to detail. Their dedication reflects the high standards of the hotel, making my stay truly enjoyable.

Hotel very clean room clening exslant Alhamdulillah Everyday good clean room n toilet Housekeeping kapil uddin and dulal mia Thank you mr Ahmed gamal floor superviser ***** * "Overall, I was highly satisfied with the cleanliness of room 203. It provided a comfortable and sanitary environment, which is especially important during a pilgrimage. I would recommend this room to anyone seeking a clean and comfortable stay in Makkah." Special thanks for Anis in azzahra restaurant for very good service for us 10 marah untuk 15 marah 2025 Dr. Kemas

I had a wonderful stay at Pullman Zamzam and highly recommend it. The hotel’s location is exceptional, offering easy access to Haram. The service was top-notch throughout my stay, but what really stood out was the excellent management by the housekeeping staff. They were always available 24/7 and ensured that every detail was taken care of. A special mention goes to Manager Ahmed Gamal, who was incredibly helpful at all times, providing assistance whenever needed and ensuring a smooth and comfortable stay. I look forward to staying here again!

We stayed there for 7 nights. Had the best experience. It was close to everything. The staff was friendly and helpful. They were doing their job on time.I should mention 2 staff members who were on morning duty for housekeeping service, these 2 gentleman were so kind and nice and doing their duty with full honesty. I rate both of them 10 out of 10. One was Anamul and the other gentleman his supervisor Mr. Ali. The hotel should be proud of such honest staff. I thank the hotel and all the staff who were so helpful during our stay and made our stay memorable and beautiful. I highly recommend this hotel and would love to stay again with Allah’s well.

I had a wonderful stay at this hotel! The rooms were clean, spacious, and thoughtfully designed, featuring two closets. The toilet was spotless, and I especially appreciated the clear speakers that allowed prayers to be easily heard within the room—a lovely and thoughtful touch. Service are awesome Especially Concierge.Also Amin bellman lot of help me thanks to him .. Another highlight was the hotel's convenient location. It’s just a few minutes’ walk to the mosque, making it an excellent choice for anyone looking to stay close to it. Overall, a great experience, and I would highly recommend this hotel for its cleanliness, amenities, and proximity to the mosque.

"We had an incredible experience at Swissôtel Al maqam Makkah during our family visit and Umrah. The hotel's prime location, just a short walk from the Holy Mosque, made it easy for us to perform our rituals. The staff were warm, welcoming, and ensured our stay was comfortable and hassle-free. We stay at the 36th floor Specially floor supervisor Ali and his room attendant mostafa anamul give us a huge respect and great services and the rooms were spacious, clean, and well-appointed, with stunning views of the city. The variety of dining options catered to our diverse tastes, and the kids loved the buffet spread. Overall, Swissôtel Makkah exceeded our expectations, providing a peaceful and memorable experience for our family's Umrah journey."

I had the most wonderful experience at the coffee shop in the Swiss Hotel in Mecca, all thanks to the amazing staff—especially one gentleman who truly went above and beyond. He was incredibly respectful, kind, and made me feel so welcome. Not only did he take my order with a warm smile, but he also personally brought the coffee to me, making sure I had everything I needed. His hospitality was exceptional, and his service was filled with genuine care and pleasure. Employees like him make all the difference—he truly deserves a raise! Thank you for such a delightful experience! I will definitely be coming back.

had an exceptional stay at this hotel! The staff were incredibly courteous and always greeted me with warm smiles, making me feel truly welcomed. Concierge Department Service very well. (Amin Bellman) Excellent service.The housekeepers provided quick and efficient service, ensuring everything was spotless and comfortable. The laundry service was impressively prompt, and the restaurant staff were attentive and accommodating, delivering a fantastic dining experience. This level of professionalism and hospitality made my stay memorable. Highly recommend!

Outstanding Service by Abdul Hakim I had the pleasure of staying at Swissotel in Mecca over the past few days, and I want to take a moment to highlight the incredible service provided by Abdul Hakim, who was responsible for cleaning our room. From the very beginning, Abdul Hakim went above and beyond to ensure our stay was as comfortable and seamless as possible. Not only was the room always impeccably clean, but he was also attentive to every little detail. He made sure we had everything we needed and checked in regularly to see if there was anything else he could assist with. His kindness, professionalism, and genuine care for our comfort truly made a difference during our stay. It’s rare to come across someone so dedicated and thoughtful in their work. Abdul Hakim exemplifies outstanding hospitality, and I am deeply grateful for his efforts. Thank you, Abdul Hakim, for making our stay so much more special.

I stayed at the hotel with my parents, and I can confidently say it was an unforgettable experience. The location is simply fantastic—right next to the Haram, with breathtaking views of the Kaaba from our room! From the moment we checked in, the staff was incredibly welcoming and attentive. The check-in process was smooth and efficient. The breakfast offered was more than adequate. Highly recommended the place. Specially if you can't walk much or you want to avoid the busy streets and rush.

First of all let me say thank you to Mr. Mushari Al Rehaili who was very accomodating and helped our family get a connecting suites. I just can’t think the hustle of having my family with little children if we are in different floor. May Allah return your kindness. The room itself is very nice, spacious and clean with haram view. Masyaallah. Totally can recommend to stay here for your umrah and hajj. Update: It has been a very pleasing stay at this hotel. I’d like to compliment the daily house keeping and service by Mr. Tanvir Hussain & Ruhimuddin. It’s awesome to know that whenever I comeback from Masjid Al Haram, the room has been meticulously cleaned.

I had a wonderful experience during my stay at Hilton Suites, and a big part of that was thanks to Mr. Salim. He is incredibly dedicated and ensures that every room is spotless and well-maintained. His attention to detail, professionalism, and friendly demeanor made my stay even more comfortable. Mr. Salim went above and beyond to keep the space clean and tidy, always greeting guests with a warm smile and a helpful attitude. It’s clear that he takes pride in his work, and it truly reflects in the quality of service he provides. I highly appreciate his efforts and would definitely recommend Hilton Suites for their excellent hospitality and dedicated staff like Mr. Salim.

Feroz Ali the cleaner on floor 17 is excellent . Very accommodating and pleasant . He sorted all the issues I had with the room like the drain was blocked and the safe not working. Only the room is too small for a diamind member I would have expected better .

Our stay at Jabal Omar Hilton Suites was absolutely delightful and exceeded all our expectations. The rooms were incredibly spacious, modern, and exceptionally comfortable, making it the perfect retreat after a long day. The attention to detail in the room design truly enhanced the overall experience, with everything you need thoughtfully provided. One of the standout features is the hotel’s convenience. Being directly connected to a mall was such a bonus, offering a variety of shopping and dining options just steps away. It made everything so much easier, especially for families or anyone looking for convenience. The service was impeccable, with staff who were always attentive, friendly, and eager to help. From check-in to check-out, everything was smooth and hassle-free. The location couldn’t be better – close to the masjid, making it an ideal base for exploring the area. Whether you're visiting for leisure or business, Jabal Omar Hilton Suites offers a perfect combination of comfort, convenience, and excellent service. Highly recommended!

Amazing property and even better hospitality. Housekeeping staff, specifically Salim Mian was amazing and very very very helpful. He made sure we had everything we needed and went above and beyond for us. Will be back soon.

Great location! Excellent staff that really cared, At breakfast we were served a hot pot of lemon, ginger clove tea that helped us with the Makkah cough, A BIG thank you to Ramadan for taking care of us when serving, Great breakfast options, fresh juices. Spacious clean rooms. Cannot fault anything:-)

The hotel proximity and view to the holy mosque is a virtue. The rooms are OK with dining. The Staff is friendly and trying to help. The hotel opens up to a mall that has everything. Good choice a spiritual vacation but book early to avail good rates. We stayed 3 Adults with Iftar in Ramadan with $500 per night.

The location is perfect, and the staff is incredibly cooperative and helpful. However, the facility is a bit outdated, with old furniture that needs to be replaced. Additionally, all the lifts are not working, and there are long queues after prayer times. The lifts were always crowded, making it difficult for people on the lower floors to get access, as they were always full. Despite these issues, the overall experience is very good and the value for money is excellent. The location is excellent, and there’s nothing better location is possible. It’s very convenient for people to return to their hotel, take a break, and attend each prayer.

We’d visited this place last month and it was great experience. Their service was excellent especially room service supervisor Hasan and Ibrahim did great job. We’d love their hospitality and excellent service. Thanks to everyone who’s working in this place.

Muhammad Kamran stole my parents credit card and booked this hotel and the hotel doesn’t care now that they have their money. Now we have to fight with the credit card company to reverse this charge before their stay on March 21 2025. Do better.

The Hotel has a seven star location but it has gotten old now. The service is generally very slow. The elevators are very slow and very few in number. Add to this, one or the other lifts are always under maintenance 🤦.. Fire exits must be checked regularly and it must be ensured that they are easily accessible.

I recently stayed at Makkah Towers Hotel and unfortunately, my experience was not what I had hoped for. The hotel has an old and musty smell that was quite off-putting. Upon entering our room, we noticed that it wasn't clean, and the bathroom had a persistent damp odor that made our stay uncomfortable. To make matters worse, we initially had to change rooms because there was no water in the taps or shower. This added to our frustration, as it was inconvenient and disrupted our plans. However, I must highlight that the staff were the best part of our stay. Areej Aloufi, the young lady at reception, was particularly outstanding. Her friendly demeanor and willingness to assist made a positive impact during our visit. We were located on the 18th floor in tower 2 and it was extremely difficult to get a lift up and down. The staff were using the same lifts for laundry and shifting furniture which made even more difficult. Overall, while the hotel has potential, I was disappointed with the condition of the facilities and cleanliness. I would recommend looking for other accommodations if you're planning a visit to Makkah, though the staff certainly did their best to make our experience better.

My name is Muhammad Lameen and my family have been coming to these hotel for the past 10 years. The services in the restaurant and the Staff especially Mr Umair and Mrs Sarah are Excellent. Insha Allah we will be coming til eternity. Thank you for everything. . Mohamed Ahmed very smil

my new room number is 61305 I’m very happy with the Room service and cleaning is very excellent. Mr. Shajahan did very wonderful job. Very much appreciated. Thanks to Makkah Tower . Keeping such a excellent employee in your form

Me and my family visited Makkah last 2 weeks, we had an amazing stay at Makkah hotel. The service, rooms and location was brilliant. I also waned to give a big shout out to Areej and Khalid who worked tirelessly with me in locating my suitcase which was lost on arrival to Jeddah they both made my stress levels come right down and took on the liaison with the airline and airport. After 4 days they managed to locate my suitcase and got it sent directly to the hotel and my room. The service they both provide was fantastic and warm. I would definitely stay here again because it’s like being at home, Areej and Khalid made the trip to homely. Thank you to them both.

I had a wonderful experience at this restaurant! I came with my family for both Suhoor and Iftar, and the service was exceptional. The staff was attentive, the atmosphere was great, and the food was delicious. I am very, very happy with our visit. Highly recommend everyone to try it! — Dr. Ziyath

An amazing stay with the best hospitality and service, especially in Restaurant Amber. The staff in restaurant amber, especially Mr Khaled and Mr Samir, treated us with the most incredible kindness, grace and love. It was my birthday and they got me cake as a surprise without me expecting it, we were a big group of women and they kept serving us with teas and drinks and desserts, just out of the kindness of their hearts. Thank you so much. We will tell everyone about it.

We arrived at about 4 P.M., check in was very quick and we were in the room few minutes later, very very special thanks to Reem from the reception who gave us a very warm welcome and best service ever and made sure that we will have the best and most comfortable stay in Makkah, she also gave us a complimentary upgrade from a twin room to a studio, Thank you very much Reem, we all really appreciate it. Room was very spacious, clean and well equipped with modern and new furniture, iron, iron table, coffee maker, kettle, kitchenette, carpeted floor, sitting area, 3 comfortable beds, 1 sofe bed and 2 bathrooms ( one with shower ) which was a very good thing for a family with 2 kids. Waiting time for elevators was normal, we had no problem with it, ground floor gave us a direct access to Al Haram through the shopping mall, it's the closest access to Al Haram ever comparing to all the hotels and stays around Al Haram, super markets and restaurants in the shopping mall in the same building is a very good advantage. Breakfast quality is very good with variety of options and fresh fruit ( just need to improve the taste of cooked dishes ). All staff ( Reception, restaurant, house keeping ) are very friendly and helpful. Makkah Towers will always be my stay in Makkah ( In Sha'Allah ), I strongly recommend it.

The best hotel in Makkah and my only choice. Very close to Haram, best food ,best rooms and best service Best service for reservations from Areej at Guest services , fantastic customer service from her. She went out of her way to ensure my reservation was confirmed and accommodated all my requirements ensuring my room was ready at checkin.As a returning guest, fruits and sweet treats were in the room before our arrival.

My name is Fathuma Roshan, a Canadian national, and I recently had the pleasure of staying at Makkah Hotel & Towers from April 25 to April 29, 2025, in Room 1326. It was a truly memorable experience staying at your esteemed property near the Haram. The hotel's location is excellent, and the staff are incredibly friendly and cooperative, which made my stay even more comfortable and enjoyable. I would especially like to express my sincere appreciation for Mr. Mohamed Nasmi. On the second day of our stay, an incident occurred where my younger son went down to the lobby looking for me but was unable to communicate our room number. Mr. Mohamed Nasmi kindly stayed with him, offered him sweets, and ensured he was safe until I found them. I was extremely relieved and grateful to find my son in such safe and caring hands. From that moment until the end of our stay, Mr. Mohamed Nasmi continued to look after us with remarkable kindness and professionalism. I am truly impressed and thankful for his attentiveness, and I believe he represents the very best of your hospitality values. Thank you once again for a wonderful experience. I will always cherish my time at Makkah Hotel & Towers and highly recommend it to others. Warm regards, Fathuma Roshan

For me..friendly staff and clean rooms..with all amenities is paramount. The hotel satisfied all these requirements and more. Housekeeping were patient amazing human beings. Thank you

We regretted our stay at this hotel. First of all, access is very complicated, with long waits for the elevators. Moreover, you have to walk through the mall lobby when exiting, which can be inconvenient when it's crowded. The breakfast was very poor. It’s the first time in my life that I’ve stayed in such an expensive 5-star hotel, yet they didn’t even have a coffee machine, no fresh juice, and nothing worthy of a 5-star breakfast. For the price, I ended up paying more than 10% extra compared to the initial amount, under the pretext that the exchange rate had changed—something that is unacceptable. Our driver couldn’t access the hotel parking to pick us up, despite the special authorization I had arranged for him! He was stuck outside, and we were forced to take another taxi on the spot at a very high price. We almost missed our flight because of this complication. In short, we were very disappointed. We will never come back here, and we do not recommend this hotel.

Amazing Rooms. I booked a superior tripple room, city view, quite spacious, very supportive staff. Neat and clean rooms. Worth every penny. Only TV did not have any worthwhile channels for kids and no smart TV for youtube to keep kids at bay.

Jonaid had an exceptional stay at Movenpick Makkah. He praised the outstanding service provided by Housekeeper Kaimul Hasan, who ensured his room was spotless and well-maintained throughout his visit. Additionally, Supervisor Abdullah Al Maruf was highly commended for his professionalism and attentiveness. Jonaid felt truly valued and appreciated the team's dedication to making his stay comfortable. He would highly recommend Movenpick Makkah to anyone looking for excellent service and a welcome environment.

Very good service. Best service, they clean toilet very well and room service is great as well. Anamul helped to clean our room. Very good cleaner and very humble. We got what we asked. We stayed in the 30floor and 3003room he’s great and the hotel is 10/10

Ideal location within the clock tower so it’s easy to get to the haram, eat at restaurants and get any shopping done. Only drawback is the long wait time at the lifts, maybe they should have one that is specific to Mövenpick only and takes you directly down to ground floor only so visitors staying at the hotel. Staff were very attentive and helpful. Great breakfast. I would stay here again.

Our stay at movenpick was great. The house keeping person Asiful islam sayem was very cooperative and a great person. Loved the service he provides on the 13rd floor. He cleaned rooms and washroom efficiently. Appreciate it.Totall worth the stay😘

Hossan Arshad Housekeeping was excellent. Everything was properly cleaned. He did more than what I was expecting. Very happy from the result after I came back from tawaf. Room 2030

--- ⭐️⭐️⭐️⭐️⭐️ I recently stayed at the Intercontinental in Mecca and I want to highlight the exceptional service I received at the reception. Meshal, in particular, was incredibly helpful. He was very welcoming, professional, and attentive to my needs. Thanks to him, my check-in process was quick and stress-free. The entire staff was friendly and contributed to making my stay memorable. I highly recommend this hotel for its excellent service and warm atmosphere! ---

I had a truly wonderful time at the InterContinental Dar Al Tawhid hotel. The hotel is incredibly luxurious and has a royal heritage, making you feel as if you've stepped into a palace. The hotel is impeccably clean, and the staff are extremely helpful and provide the highest level of service. I particularly enjoyed the live cooking station in the restaurant, which added a delightful touch. The food selection was extensive, and the quality was exceptional. I would like to extend my sincere thanks to Mr. Mohamed Saraj for his warm welcome. He was very professional and helpful. Additionally, the hotel provided us with special prayer socks, which was a thoughtful gesture

We are currently staying at this hotel and are utterly disappointed by the staff and service. It is Ramadan and at 7am right above our room they started drilling work with extremely loud disturbing noises. When we called to complain they lied and said it is coming from outside and they can’t do anything about it. We literally told them it’s coming from inside. They then said oh yes it’s coming from inside but we can’t do anything about. For hours in Ramadan we had to deal with these loud drilling noises and not get any sleep. We are paying more than $1000 a night for this room and this is the service we are getting. Yes the location of this hotel is amazing but the people are not nice. I have a video of how loud the noises were if they would like to see. After complaining we also got no change of room or any service expected from a 5 star hotel. Think twice before staying here.

"Excellent lounge experience! Salman provided top-notch service, ensuring a warm welcome and attentive care throughout. Comfortable seating, delicious snacks & drinks, and relaxing ambiance made for a perfect retreat. Great selection of teas, coffees, and juices. Impressive attention to detail and personalized service. Highly recommended! 🤩👍💎 5/5 stars ⭐️⭐️⭐️⭐️⭐️. Perfect place for families. Will definitely return!"

I had an incredible stay at the InterContinental Dar al Tawhid Makkah. The hotel's location is unbeatable, just steps away from the Kaaba, which made it very convenient for prayers. The view from the room was breathtaking, allowing a sense of peace and serenity throughout my stay. The staff was attentive and welcoming, ensuring that all my needs were met promptly. The rooms were spacious, clean, and well-maintained, offering a perfect blend of comfort and luxury. The hotel also provided a variety of dining options with delicious food, enhancing the overall experience. If you're looking for a comfortable and luxurious stay with proximity to the Holy Mosque, I highly recommend InterContinental Dar al Tawhid. It was a truly memorable experience.

True it's 5***** with excellent and Professional customer care services. The restaurant Manager and all the Working staff members are well-trained, willing to help. Breakfast is extremely good. Shaza keep up the welcome smile as we the Restaurant.

feel always welcome. this hotel has been my unbeatable stay for more than 3 years. all staff friendly and helpful especially their Guest Relation Manager, Mr Hani who always been friendly, patient and responsive no matter what time of day and night.

This hotel was bad. I have no idea where they got their 5-star rating from. The only good thing is the bedding. Everything else was disappointing. The rooms are old, the common areas aren’t very clean, and the reception is chaotic—I waited almost an hour for my room. There’s no parking, the bathrooms smell bad when using water. At breakfast, flies are all around you while eating. For the high price, I deeply regret not choosing the Hyatt Regency next door, which looked much better for a similar rate. I hesitated until the last minute… Definitely not a hotel I recommend.

Alhamdulillah, thankful for the opportunity to stay in this hotel during Ramadhan. In particular, I'd like to thank the staff who swiftly cleaned the room on the 18th March afternoon on the 3rd floor. Place was relatively close to Haram and the food for suhoor and iftar was tasty and diverse 🥹🙏

The hotel and the room was very neat and clean. And around 8 mins walk to haram. However the reception staff was not welcoming at all. They just treat you as a transaction, no welcome, no smile. The room was a bit small with very low light. No carpets, no curtains in the room. The window had a sliding wooden door with a noisy sound. During my 5 nights stay, one of the elevators was kept in maintenance, so the other elevators got very busy during the prayers time. If these items don't bother you, then in this price point and proximity to haram, this could be a good value of money.

Best hotels to stay in Makkah. It’s near Masjid Al-Harm. The walking distance from hotel to masjid is 3 minutes. The hotel was clean, staff was welcoming and everything was wel organized. The washroom and closet has all the necessary amenities.

I enjoyed my stay at this hotel. The walking distance to Masjid Haram was convenient and not too tiring, and the hotel was clean and well-maintained. However, I would like to suggest that the management provide more staff to assist with luggage during check-in and check-out. When I checked out, I requested assistance three times, but unfortunately, no one came to help. This was quite inconvenient, especially for guests with heavy luggage. I hope the hotel improves its service in this regard to enhance the guest experience.

Our stay at this hotel in Makkah was very pleasant. The staff was welcoming and attentive. At first, the hot water was not very warm, but the team responded quickly and fixed the issue in no time. We truly appreciated their prompt service and professionalism. Overall, it was a great experience, and we would gladly stay here again.

⭐⭐⭐⭐⭐ Great Stay for Umrah During Ramadan I had a wonderful 4-day stay at Makareem Ajyad during my Umrah trip in Ramadan. The hotel's location is unbeatable just a short walk to Masjid Al-Haram, which made it very convenient for prayers, especially during Taraweeh and Qiyam. Since it was Ramadan, I booked room only (no breakfast), but the hotel still provided a comfortable and peaceful stay The room was clean, spacious, and well-maintained with a comfortable bed for much-needed rest after long hours in the Haram. Housekeeping was prompt and efficient. The staff was very welcoming and helpful always ensuring guests had everything they needed. Check-in and check-out were smooth, and the overall service was great. Overall, it’s a highly recommended hotel for Umrah or Hajj especially for those looking for convenience, cleanliness, and great hospitalitynear the Haram. I would definitely stay here again!

I recently stayed at this hotel for 8 nights, and my experience was far from what I expected from a so-called 5-star property. The hotel falls short on several fronts, making my stay truly unpleasant. Firstly, the maintenance of the property is extremely poor. The rooms are not cleaned daily, and when I called the reception multiple times for room service, no one ever showed up. The lack of responsiveness was frustrating, to say the least. Secondly, the washrooms were in terrible condition. They were not only unclean but also infested with bugs, which is unacceptable for a hotel claiming to provide 5-star services. The washrooms are so cramped that it is uncomfortable for even one person to use them. Overall, the lack of proper service, cleanliness, and attention to basic guest needs made my stay extremely disappointing. I would not recommend this hotel to anyone expecting even the most basic standards of hospitality, let alone a 5-star experience.

This hotel is a scam. It’s shocking how it managed to get a 5-star rating when its service barely meets the standards of a 2-star establishment. This hotel is an insult to genuine 5-star hotels. The rooms are old, dirty, and poorly maintained. The bathroom fittings are outdated and faulty. For example, the toilet wasn’t securely fixed to the wall and shifted dangerously when used. All the bathroom fixtures seemed to have similar issues. The staff are either rude or completely incapable of handling even basic tasks. During my 8-night stay, housekeeping failed to clean my room on half of those days despite multiple requests. I called reception several times and was repeatedly assured that someone would come, but no one ever did. The shuttle service to and from the Haram is poorly managed. During busy times (which is every prayer time), the entire process of boarding, waiting, and reaching takes over an hour. The breakfast buffet is appalling. The low-quality food not only tastes terrible but also left me feeling unwell after a few days. The hotel has a unpleasant odor on every floor, including the rooms. It does not feel clean at all. I’m genuinely baffled by the hotel’s high ratings. It makes me wonder if they’ve resorted to buying fake reviews. In all my years of traveling, this hotel stands out as the worst I’ve ever experienced. Every possible bad experience you could have at a hotel happened here. Avoid this place at all costs if you’re expecting a genuine 5-star experience.

*Disappointing Experience at Hotel M by Millennium* I recently had the misfortune of staying at Hotel M by Millennium, and I was appalled by the subpar service I received. The incident that left a sour taste in my mouth occurred during breakfast. I arrived at the breakfast area around 3:50 AM, well before the closing time of 4:00 AM. To my surprise, the staff seemed to be in a hurry to wrap things up. As I approached the buffet, I witnessed the staff hastily clearing the food, without even acknowledging my presence. It was as if they were trying to avoid serving me altogether. I stood there, waiting for assistance or some indication that they would replenish the food, but none came. The staff seemed completely indifferent to my needs, leaving me with no choice but to leave the breakfast area empty-handed. This experience was not only disappointing but also reflected poorly on the hotel's commitment to customer satisfaction. As a paying guest, I expect a certain level of service, especially during meal times. Hotel M by Millennium fell short of my expectations, and I would caution others to be aware of the potential for poor service during their stay. *Rating:* 1/5 stars *Recommendation:* Improve staff training to prioritize customer needs, especially during meal times. Ensure that guests are treated with respect and courtesy, regardless of the time of day.

i came to do my last 10 days Umrah and book this hotel, Alhamdulillah my stay has been blessed specially with customer care of the hotel staff has shown, they are very professional in particular the house keeping team “ Afaj Uddin and Abdul Rahim is very polite and professional, they go beyond their way to make sure yiu have everything in your room and you are comfortable, their supervisor sulficker done a good job to train them up and kept them professional. These guys are an asset to the company. Thank you guys

I stayed at this hotel for four nights December 2024 , last week and was extremely disappointed by the lack of cleanliness and poor housekeeping services. From the moment we arrived, the experience was far below expectations. On arrival, we found garbage in the room, and the space felt suffocating due to a blocked window with no sunlight. After informing reception, we were moved to another room (Room 322) the next day. Unfortunately, this room was no better—it was dirty, with small cockroaches in the bathroom, garbage under the beds, and an extremely filthy floor. Despite repeated complaints to the reception and housekeeping staff, little effort was made to address the issues. When housekeeping finally came to clean, they used an extremely dirty mop, which only worsened our discomfort. On the positive side, the hotel offers free parking, a reliable shuttle service, and a decent prayer room. The property itself isn’t very old, which makes the poor hygiene standards all the more shocking. Overall, this was a very disappointing stay. The lack of cleanliness and housekeeping services overshadowed the few positive aspects of the property.

I’ve stayed here in the past, but won’t be staying here again. This is no longer a 5* hotel and standards keep slipping every time I stay here. The bed sheets were damp, so I went down and they changed the room. The new room had a very bad smell and the sheets were also damp, so we were placed back in our original room with new bedding. However this was still damp, and I ended up sleeping without the bedding. The next day they moved us to a new room and it was okay. The hotel isn’t that well maintained. The shuttle bus is timely but it is 2 buses to the haram, so can be difficult with family. Hotel bus will drop you at kudai bus station.

Excellent stay but can’t get it why they asked me at 3:30am by knocking and opening the door to visit reception, and the lady said there is some issue with my booking later said it’s fine, even i asked why u woke me at this time, this cannot be wait. She said sorry but yes we have to wake you up, very strange

Fantastic service start to finish at this hotel. Went above and beyond to make sure you were well looked after. The hotel staff were extremely friendly and kind. The children loved their stay as well. Would highly recommend this hotel for couples and family. The Haram was literally a 2 minute walk we were able to perform tawaaf daily. Easy and convenient for us with 3 small children. The restaurant staff were fantastic and very caring especially towards our children and the housekeeping team (Shimon) was fantastic they kept the room clean.

Room (2 queen beds) was real nice size, even the closet was huge. Mabrook was our house keeping service provider and he did an amazing job daily. The breakfast buffet was amazing! 0630-1030 daily and it had every thing really, omelette station, desi, arab, cheeses, tons of fruit and veg, fresh juices, espresso drinks, pancake and waffles… I can’t remember all of it. Massive!! Also the service at the breakfast buffet was excellent to say the least. The staff did an excellent job every morning, no complaints!! The rooms are very quiet, we didn’t hear any noise from adjacent rooms. The location is awsome, very close, 2 min walk to the haram entrance. The only reason I gave it a 4 instead of a 5 star is because of the hurdle at check in. My reservation via hotels.com indicated that breakfast was included for the 4 of us but the front desk indicated upon check in that it meant it only is covered for 2 adults even though I searched and input the correct ages for my kids. It is a disconnect between hotels.com/expedia and the hotel but they impose it upon the customer. There is no way of knowing this even from the fine print. I was able to get it resolved eventually a day later, thanks to Yusuf, one of the managers but it is a hurdle upon check in especially if one is in the state of ihram and argument isn’t the way to take this on.

Shiraz was excellent! We had a long day, and while I was outside, I asked him for some water. He went above and beyond by not only providing us with water but also offering coffee. He quickly cleaned the room and changed the towels. While these may seem like simple tasks, the way he attended to them was outstanding. People like Shiraz make you want to return to the hotel. Kudos to the hotel management for hiring such a great employee!

We stayed here for a few days. Wonderful hotel to do Umrah from. The rooms are spacious and well kept. The room has a good partial view of the masjid. The breakfast buffet was excellent with a good spread. The hotel is very close to Haram and has a good musalla inside. In terms of servicing of the room Shahid Mia was excellent in servicing as well as replenishing the room.

Excellent location, steps away from the Haram grounds and plenty of dining options available in the immediate vicinity of the hotel. Had a minor issue upon issue with regards to breakfast charges for children but this was resolved. Buffet breakfast was amazing with a variety of cuisines available. We stayed in Room 906, 908 and 1010. The room service/cleaning service provided by Saiful on level 9 was excellent. He was very well mannered and respectful at all times and would do his best to ensure our needs were met.

I am staying in room 1527 on the 15th floor, and I must take a moment to commend the incredible cleaner, Ramadhan. From the moment I entered my room, it was clear that his attention to detail and dedication to his work were exceptional. The room was not only spotless but also beautifully arranged, creating an inviting atmosphere that made my stay even more enjoyable. Ramadhan’s commitment to cleanliness was evident in every corner, from the perfectly made bed to the gleaming surfaces. It was clear that he takes great pride in his work, and it certainly did not go unnoticed. Additionally, Ramadhan was always friendly and approachable, making my interactions with him a highlight of my visit. His warm demeanor and willingness to assist with any requests made me feel valued as a guest. Overall, I highly recommend acknowledging Ramadhan for his outstanding service. He truly elevates the experience of staying in this hotel Secondly I want to take a moment to highlight the exceptional service provided by Raghad, the receptionist. From the very beginning, Raghad was incredibly accommodating and understanding of our needs, especially since I had to make a few amendments to our booking. She handled each change with patience and professionalism, ensuring that our room was comfortable and suitable for my family. Raghad took the time to explain our options and made thoughtful suggestions that truly made a difference in our stay. Her warm demeanor and genuine care for our family made us feel welcomed and valued. Raghad’s ability to navigate the booking changes seamlessly alleviated a lot of the stress that comes with traveling with children. I greatly appreciated her willingness to go the extra mile to ensure we had everything we needed for a pleasant stay. Thank you, Raghad, for your outstanding service! Also the girls at the breakfast checkin on the M floor are very welcoming and gave an excellent service.

Very good experience With our hotel stay. Very close to Haram. Walking distance. Staff was very attentive Specially, housekeeper Ramadan on 15th floor. actually was recommended by one of our family member who traveled 4 weeks ago. Definitely recommend . Room was very clean. Overall, very good experience. Will definitely Book it again. Also very good different variety of breakfast in the morning which included with Our hotel stay.

I heard that some booked rooms were reassigned to a different hotel, which is highly unprofessional and very disappointing. Additionally, there were several issues with the service that made the experience uncomfortable: 1. Inappropriate behavior from waiters – Three waiters were excessively flirty. While I was dining with my little sister, they catcalled us, exchanged glances, and laughed among themselves. I expected this city to be a place of joy and peace, but this behavior was far from it. 2. Rude waitress – My little sister was eating and had paused to talk to our parents, but before she could finish, the waitress took her plate without asking if she was done. There was no courtesy, no confirmation—just an assumption that the food was finished. What’s worse, there was still food on the plate, which ended up being wasted because it was thrown away without any confirmation. This lack of basic service etiquette is truly disappointing. 3. Unprofessional cleaning service – While I was in my hotel room with my grandmother, a male staff member rang the bell for cleaning. I told him everything was fine and no service was needed, yet he stood there, smiling and staring at my grandmother without moving until I closed the door. My grandmother and I was scared. Then, on the day of checkout, I was already in a rush when he entered the room while I hadn’t put on my hijab. As I hurried to the elevator, he raised his voice to joke—at a completely unnecessary time when I was clearly in a hurry. This level of service and professionalism is unacceptable. I hope management takes this feedback seriously to ensure a better experience for future guests.

I stayed for one night, the room was freshly updated, they also provided with free dinner (nice touch!), we dined at the 21st floor - small restaurant but very crowded. The room is great, but bathroom needs more renovations with the smell The service is excellent, love the friendliness and very helpful with any needs! Smiles all around! Distance is best! Less than 5 mins walk to the Haram. Will stay here again.

This hotel literally are not 5 stars hotel!!!!. Breakfast are suck. Very bad. The staff in the restaurant were noisy like they are on the street. They serve beef liver, sausage. So Bullshit. We wait for our room for 3 hours. Well done!

We stayed for one night. The room was spacious and comfortable, and the hotel itself is very well refurbished. I appreciated the fact that they provide a dial key to mute and control the sound levels of the Haram imam. Breakfast is okay—nothing special, but it gets the job done. The lifts are a bit slow and small, but there are plenty of them. The staff were friendly and accommodating.

We were satisfied staying at Le Meridien during our stay in Mecca. This hotel is only a 5-minute walk to the Grand Mosque in Mecca. The room service was also not disappointing, unlike most hotels in Mecca and Medina. When we asked for soap, shampoo, and replacement towels, they immediately replaced them. Even when the bathroom was a bit clogged and the water was stagnant, they immediately came and fixed it. In the restaurant there were 2 Indonesian waiters who were very friendly, helpful and communicative with us. The prayer room can accommodate quite a lot of people who want to pray and is directly connected to the Grand Mosque.

This hotel is in major need of renovation. Had to ask for a card each time we needed to get into our room. No hot water, really old style bathrooms and bed. The only positive is the location, very convenient with the distance to the haram.

Our stay at Le Meridien was outstanding. The hotel's location is unbeatable, making it hard to imagine a better option. The staff were exceptionally friendly, the food was absolutely delicious, and the entire property was impeccably clean. We also appreciated the thoughtful extra touches, such as a friendly late checkout. A special thank you to Mr. Abdallah for his kindness and generosity, even inviting us to share a meal.

The only good thing about this hotel was the breakfast, which had a decent variety and quality. However, the housekeeping service was terrible—it took 4-5 calls just to get the room cleaned, which is unacceptable for the price. The restaurant prices were exorbitant, even compared to American standards, making dining there feel like a rip-off. The rooms had absolutely no ventilation, which was the worst part. No fresh air meant that if anyone got sick, it became very difficult to manage without proper ventilation. The breakfast staff constantly pestered us to rate them highly and kept asking how long we were staying, which was incredibly rude and intrusive while we were trying to eat. The rooms themselves were mediocre at best. The beds are way too soft and terrible for your back. The pull out couch mattress was much better than the real beds. On the positive side, the shuttle service to the Haram was helpful, and the bathroom was nice. Overall, I wouldn’t stay here again and would not recommend it to others. For the price, this hotel falls short in several areas, and there are better options available.

In terms of value for money, our current stay with DoubleTree Makkah would rate extremely poor if not the worst. After paying 3500 SAR for 2 nights, we had to struggle to find a table for breakfast. The hotel seems to be overbooked as per its original capacity, the staff is overwhelmed. The value being provided is no way on par with their rates. The tragic part is the fantastic memories we have had in the past of staying at this property. Makes one wonder how things can deteriorate to this extent. The four single beds provided are uncomfortable with poor quality mattresses. To be fair, the staff is doing their best but are deluged by the volume. One can’t help but feel sorry for them. We won’t be ever staying at this property in future.

I was disappointed with my stay at this hotel. While the check-in process was quick and access to the room was easy, the service was extremely slow. I called multiple times to have my luggage sent to my room, but the response time was frustratingly long. Additionally, I requested housekeeping, expecting a proper cleaning, but all they did was change the towels—everything else was left untouched. For the price and reputation of this hotel, I expected much better service and cleanliness. Would not stay here again.

Our stay at DoubleTree Hotel Makkah was nothing short of amazing. The rooms were spotless, well-maintained, and provided a peaceful retreat after a long day. The hotel staff went above and beyond to ensure comfort, and the service was truly five-star. A special mention to Saddum Hussein at the restaurant—his warm hospitality, attentiveness, and professionalism made every meal a delightful experience. He is a true asset to the hotel! If you're looking for a clean, comfortable, and well-serviced hotel in Makkah, I highly recommend DoubleTree. Looking forward to our next visit!

The hotel was excellent, with friendly and attentive staff who made sure every guest felt comfortable and welcome. The buffet was a standout feature, offering a wide variety of delicious dishes that catered to different tastes. However, one downside was that there were no mosques in the hotel while other they do have , which might be inconvenient for guests looking for a place to pray during their stay. And the makkah was little far By walking . There is a transportation buses 24hrs

Our stay at Double Tree Jabal Omar was excellent. The hotel had exceptional service especially at the restaurant. Saddam Hussain was very friendly and courteous. He always went the extra mile in everything we asked for.

The reception staff are not helpful at all, i had a problem with the room as i reserved a 4 bedroom, the hotel only had 2 normal beds and the other 2 was small and uncomfortable at all even though i paid for a 4 bedroom. The reception staff was not helpful and he directly told me that the hotel doesn’t have other than 2 beds in a room which is weird as they do offer 3 and 4 beds. The hotel didn’t meet half my expectations even and it should be a 2 star hotel not 4 with this service. And the bus delays alot and whenever i make a compliant they don’t take any action. Their attitude overall is “take it or leave it” super rude.

I stayed at Tilal Jabal Al Kabah for 9–10 days during my visit to the Kaaba, and I truly felt at home. My room on the 13th floor was always clean and comfortable. The food was good, and the staff were kind and welcoming. Special thanks to Shadin Mia from housekeeping for the care and cleanliness. Most of all, I felt safe — and that meant everything to me. Thank you so much. Wishing you all the best. Love from Turkey. ❤️🇹🇷🇸🇦

So I stayed Shaza before and now it appears to be under different management. There is clearly cost cutting happening. Most prominent is toiletries and level of service. We asked for takeaway breakfast and it was accepted and then at checkout we were told that kitchen is “too busy”. Otherwise staff is great.

3 stars at most. The double and twin rooms were so tiny. No space to pray in them. Carpets were dirty. Coffee machine didn’t work. Had to upgrade to a 4 person room for 2 people in order to have any space. The only positive is that it’s a 2 minute walk away from the haram. Everything else is so bad. Not worth it

Mosharof and Supervisor Kawsar did a great job, a clean room after a long umrah day. Worth every peny! Room 2206 very happy with the service!!

Special mention to floor manager Mr. Abdur Rahim and Restaurant manager Mr. Abdul Aziz for great service and hospitality! We had great experience staying at this hotel! Everything in this hotel were excellent and will be back soon insha Allah. 🙏🏼😇

Excellent hotel, very nice staff and food. Offered fruit cold tea every day with dates so refreshing. Not far from Haram.

The accommodation inside rooms is excellent, room servicing is very good as well. Breakfast has lots of varieties. Server Nasir Ali from breakfast was very helpful and cooperative. Definitely recommend.

It took too long for them to take my order. I actually had to go ask the waiter to come to my table. The cake and coffee were both okay. The only liked the location of this place and that it was quiet. One star for the service. Three stars for the location and atmosphere.

Very pricey but some of their cakes are really good. It's also a nice place to lounge.

REALLY BAD TASE

Nice

(Translated by Google) The bread is hot and fresh (Original) الخبز ساخن وطازج

(Translated by Google) ★★★★☆ A cafe with a pleasant atmosphere, cleanliness and pleasant aromas. The pastries and desserts here are really tasty! Two desserts and two coffees cost us 140 rials. However, there are a few nuances. The waiters should still learn some "etiquette" - the service is polite, but not the most professional. For example, our waiter could not split the bill in half, which was clearly a difficult task for him. Both cash and cards are accepted for payment. Another point is access to the toilet. It is possible only with a hotel guest card (room card). If you are not a hotel guest, you will have to wait for someone to let you in. This is possible, but a little inconvenient. We also noticed that at the entrance to the restaurant, it seems, there is some kind of face control and dress code, but this is just an observation. The only serious minus is the long wait for the order. Otherwise, the place is decent! (Original) ★★★★☆ Кафе с приятной атмосферой, чистотой и приятными ароматами. Выпечка и десерты здесь действительно вкусные! Два десерта и два кофе обошлись нам в 140 риалов. Однако есть несколько нюансов. Официантам стоит еще поучиться «этикету» – обслуживание вежливое, но не самое профессиональное. Например, наш официант не смог разделить счет напополам, что стало для него явно сложной задачей. К оплате принимают как наличные, так и карты. Еще один момент – доступ в туалет. Он возможен только по карте постояльца отеля (карте от номера). Если вы не гость отеля, придется ждать кого-то, кто вас пропустит. Это возможно, но немного неудобно. Также заметили, что у входа в ресторан, похоже, есть некий фейс-контроль и дресс-код, но это лишь наблюдение. Единственный серьезный минус – долгое ожидание заказа. В остальном, место достойное!

(Translated by Google) I came to his age, praise be to God, and I passed by and had coffee and sat with them, God willing. The coffee is good and the reception is good, God willing. (Original) جيت عمره ولله الحمد ومريت اخذت قهوه وجلست عندهم ماشاء الله القهوه طيبه والاستقبال ماشاءالله

I had a wonderful stay at Anjum Hotel in Makkah! The hotel’s proximity to the Haram made it incredibly easy to access the holy site for prayers. The food during Iftar and Suhur was absolutely amazing, with a delicious variety of dishes that made every meal a delight. A special thank you to Housekeeping Supervisor Mr. Kazi and room cleaner Mamun for their exceptional service. Their attentiveness and warmth truly enhanced my experience. I highly recommend Anjum Hotel for anyone visiting Makkah!

We want to thank the manager Mr Abdulsamad , Mr Abdulgaffar , Md Waa'el and all the staff at the Anjum Hotel. We had a very pleasant stay. The meals served were very delicious and rich in variety. The staff were very kind, welcoming, helpful and professional. They are fluent in multiple languages including Turkish so there was no issue regarding communication. Also, Mr Cem from the customer services called personally to check on us and asked if we needed anything. Thank you very much, we appreciate your business.

It had been exactly 13 years since our last visit. During our one-week stay, my spouse and I were very pleased with your hotel. The beds were comfortable, the room service was excellent, and all the staff were friendly and polite. I’m not sure if there was anything lacking, but if I had to mention one thing, I would suggest paying a bit more attention to the taste of the food. Looking forward to seeing you again soon, InshAllah.

My room is 355 room cleaner Ali and his supervisor Mr Kazi I stayed for a week in room 355 with my family. We have enjoyed our time in hotel very much. Ali was charged for cleaning our room, he did very well his job. Also, M.Kazi-supervisor checked on his job as well. I was amazed of view from our room. I recommend to have a good time in this hotel.

Nice hotel, but far from clocktower and gates 70-90 where you most likely will want to pray, even though it looks close to Google maps. it's close to the third expansion though. Breakfast is included so that's nice, and the andalusian architecture is also nice. A big minus point is that you can't hear the prayer in your room and I didn't know that, it wasn't stated anywhere online, our in the other reviews so here I am mentioning it. I just assumed that in those 5 star hotels around the haram the prayer is Transmitted to the rooms, because last year I stayed in another hotel also around the haram, and you could hear the prayer in your room, so if you were tired you were able to pray in it😭. But there is a small masjid in the hotel, where you can pray. Besides that it's a very good hotel.

It was an excellent stay at the hotel in the first week of Ramadan 2025. I would strongly recommend this hotel to anyone. It is located couple of hundreds meters from the Al Haram, very clean, good food, and above all fantastic services from the staffs!

I had a great stay at this hotel. The cleanliness was excellent, and the housekeeping staff did a fantastic job. Special thanks to zubaid Hussain and Ashraf Sheikh for keeping my room spotless and well-maintained. Their hard work and attention to detail were much appreciated. Great service overall!

Great value for the money. The service here is amazing. Their quality team to extra steps to help us when there was an issue with our room. They also spoke great English. Thank you Sanah for all your help! The rooms are a little tight and walls are a bit thin but for the price you can’t complain. Also if you get a haram view room it’s amazing. Would stay here again.

We paid money accidentally twice. One of them on booking.com, one of them in the hotel’s reception. Then we tell them our situation. But they didnt help us, and not pay our money back. Also booking.com customer services didnt help us. We didnt want to argue with them a lot. Because we visited the city for Umrah, but We were upset that our Muslim brothers and sisters in the hotel did not help us. Also, Hotels bathroom was not good. While showering, all bathroom gets wet. We were usually at masjid al haram, just went to hotel for sleep.

The location is good for youngsters as it is quite a walk to Haram. Even though there are free shuttle bus, the stop is also far to haram. There are shops, barbers, supermarkets next to the hotel which is really good. But the bathroom isn’t really clean. The wall is so dirty like it left black spot at the corner:///

Honestly it’s a nice hotel. The price for what you get is reasonable and the stay was comfortable. The transport is hectic during busy times like Ramadan or Hajj from the hotel to the haram despite having 24/7 buses. Overall a solid 4.5

Excellent customer service, they allowed me very early check in. Clean, comfortable and spacious room with kettle, small fridge, and air conditioning. There is also room service if wanted and shuttle bus to and from Masjid Al Haram. A great comfort directly after a very long travel from Australia.

The staff were very nice and accommodating, especially Rayan and Shahin Alam Babo who spoke our language and helped us with whatever we needed! Within walking distance to the Haram as well, so we really enjoyed our stay ☺️ Jazakallah khair

I booked this hotel last minute due to being let down by a travel agent, the booking and check in process was smooth. Generally clean, an uphill walk to the mosque. On check out however the porter/cleaner from tower 4 refused to give us our luggage, which took over 45 mins to resolve, this meant we missed our haramain train at a loss of £170!

We stayed there for 5 nights. Had the best experience. It was close to everything. The staff was friendly and helpful. They were doing their job on time. Good breakfast. We don’t not have enough beds in the our rooms because we were travelling with our family and children. When we asked for more beds, they straight away provided that for us. I should mention 2 staff members who were on evening duty for room service, these 2 gentleman were so kind and nice and doing their duty with full honesty. I rate both of them 10 out of 10. One was ISMAEL and the other gentleman was ROBIN. Sorry for wrong name spelling. The hotel should be proud of such honest staff. I thank the hotel and all the staff who were so helpful during our stay and made our stay memorable and beautiful. I highly recommend this hotel and would love to stay again with Allah’s well.

We loved our food and breakfast experience. Everything was fresh and tasted perfect. Chef was available throughout the time and also making fresh omelets for us. My kids wanted to eat nuggets and they were sweet enough to specially make that for the kids. Highly recommend it.

The location was excellent, though navigating the elevators could be a bit tricky, especially during busy times. The rooms were decent but need updating, as they felt a bit old. The bathroom layout was odd—the toilet and shower faced each other, making it uncomfortable to use the toilet properly without the shower getting in the way. The service was generally good, but the cleaners didn’t always do a thorough job—when we arrived, there was hair on the floor, though they quickly addressed it. Breakfast was a highlight, with Chef Ahmed personally coming to our table to take our orders and even surprising us with special dishes he had prepared in the kitchen. Overall, it was a good hotel with a few areas for improvement, and Chef Ahmed was definitely the highlight of our stay.

I highly recommend staying at this hotel! The rooms are impeccably clean, spacious, and incredibly comfortable. One standout feature is the prayer broadcast directly in the room, enhancing the spiritual experience. The service is exceptional across the board, but I must especially highlight the breakfast buffet—it's truly outstanding, with a wide variety of delicious options to choose from. A special thank you to Chef Dito, who we had the pleasure of speaking with. His hospitality was warm and welcoming, and we were even treated to a special tea, which made our stay feel even more memorable. A fantastic experience all around!

We had a lovely experience here! The restaurant staff were very friendly and the service was great. Chef Gulam made very delicious food and Hamid our waiter was always so helpful. I would definitely recommend.

Your review is glowing and comprehensive, highlighting the hotel's cleanliness, comfort, and exceptional service. You've also provided specific details, such as the prayer broadcast and the outstanding breakfast buffet, which will surely help future guests make informed decisions. a lovely touch, showcasing the hotel's commitment to hospitality and customer satisfaction. Overall, your review is a fantastic endorsement of the hotel, and I'm sure it will be helpful to others!

Stayed at this hotel for 5 nights. Great rooms that are very spacious. The rooms and hotel were so clean. All staff was extremely helpful and dedicated to accommodating all our needs and wants. They went above and beyond our expectations. Hazza was also a great help to us. The view from the terrace at breakfast is also amazing!

We traveled from the USA, and I’m genuinely shocked at how this hotel earned a FOUR POINTS BRAND certification! The front desk and housekeeping service are absolutely terrible. It seems like the owner lacks proper management skills, which is why the General Manager isn’t prioritizing service. No one receives phone call. The staff show no care or respect for guests, especially the female front desk representatives, who appear completely incompetent. The entire front desk team, including managers, should be replaced with educated and capable professionals—otherwise, this hotel won’t last long.

Friendly helpful staff. Room was upgraded to Junior Suite. Shuttle bus every 30 minutes to The Grand Mosque all day long. Good rate for the room. TV has many channels but most of them are not working.

This hotel hosted the Ramadan breakfast today; it had a great atmosphere, a delicious buffet, was spotless, and promptly restocked all of the items as they were gone. At every table, there was Arabic coffee, but I missed regular coffee. I am going to recommend it.

I was in the hotel 5 years ago and I came again, a big change. The buses are a disaster, the reception is below par, and the duty manager is very bad and uninterested. The breakfast is solid, considering the price of the hotel. Room cards don't work every now and then. The only positive thing is the environment of the hotel, which is suitable for families, but if you are coming for a pilgrimage, then do not take this hotel.

It's a lovely family orientated hotel and all staff are very accommodating. Adheela the receptionist was amazing, very efficient and fast, pleasant in manner and informative when dealing with my reservation. It would be great if there was a printed shuttle bus time table given on arrival for my future visits.

I rarely give one-star ratings, but this hotel truly deserves a zero if it were an option. Despite the fact that over 80% of the hotel was empty, we were assigned a room with no view and a malfunctioning light that would not turn off at night. Even after switching everything off at the main point and removing the key card, the light remained on. I approached the front desk twice to request a room change, only to be told to return the next day around 2 PM to speak with the duty manager. Each time I went back, no one was available. When I tried to call the front desk, my calls went unanswered. The situation was so frustrating that when I checked out, I had to go downstairs to find the luggage attendant and take his personal number. He instructed me to call him when I was ready for my luggage to be brought down, which I had to do from my personal phone. This experience was disheartening, and I will not be returning to this hotel. What a disappointment.

I had a great experience. The room value was very nice. The room itself was clean spacious the amenities of the hotel are perfect. They bring up everything you have Sooq 🛍️downstairs. You have a nice grab n go 🥪🥤and also the location of it. It’s around a lot of services and shops 🏬And the cherry on the top is Rajhi mosque 🕌 which is steps away. Alsoit is very family friendly Hotel . Moreover, the reception and services even in a very crowded season was top notch I would definitely put it on my top hotels in Makah away from Haram.

I recently dined at Le Meridien Towers Makkah and had a pleasant experience overall. Food: Chef Mahmoud and Chef Hakim have a great sense of taste when it comes to flavors. While the quality wasn’t the best, the food was enjoyable, and we left satisfied. Service: Abdulrahman and Nour were exceptional. They welcomed all our thoughts and ensured we had a great dining experience with their attentive service.

We payed for a double room . We received a room with 4 beds in . Absolutely no room to move wihout injuries to your feet. .You could not move around nowhere . Not even out of your bed! Appreciate the staff the work hard and don't get the credit .they deserve. Overall the standards and service don't mirror what's advertised! Restaurant ... the food is very repetitive. Again nothing to compliment about. The shuttle bus was filled with local residence. What's the point of offering the shuttle service if you fail to deliver this service.? With no prioty over the local residence.???? A que system would be beneficial for the Hotel customers and the local residence.

Only 3 minute bus ride from hotel to Haram . Best n cheap Rates if u compared with clock tower. Good room service and big car parking space. Mr Danish is very helpful person from Le Meridian Tower Hotel

We only stayed here for one night but had no issues. We originally booked two separate rooms but greatly appreciated the room upgrade to a 2 bedroom suites. The parking is free and right behind the hotel which was convenient. They allowed us to leave our car there even after we checked out. It is a bunch of hotels (towers) in a line, we were in tower 5. Be aware some of the hotels are uphill, so ask to be in tower 5 if you can’t walk uphill. The shuttle bus comes frequently, and is about a 3 minute ride, but leave yourself 20-25 minutes to get to inside the masjid, as the bus doesn’t leave right away. It drops you off behind the clock tower, then you walk through the garage part of the clock tower, take the escalators and exit on the other side of the clock tower near the masjid. To get back to the hotel, look for the Kudai bus stop signs right outside the main entrance to the clock tower. We didn’t know this initially and walked all the way around the clock tower and it took much longer. All the yellow buses stop at Le Méridien first. Be prepared to wait in a very long line to get back to your hotel after prayers. Overall we would definitely stay here again as it’s pretty close to haram and very affordable. The shops on floor M in tower 5 are very reasonably prices for abayas etc especially compared to the clock tower!!

I would give the service 0 stars. they take forever to answer the phone and when they do, none of the items requested are given. the cleaning services are absolutely disgusting, they don't clean anything at all, wipe nothing down. no toilet paper whatsoever. we even had a clogged sink and toilet which they did nothing about. on one of the days, the cleaning services came and HE LEFT without making the bed! I don't understand why even bother with cleaning services if you do absolutely nothing to clean the rooms!

Although my stay was short only for one night , however the room is big and i felt very comfortable, it is so clean and the buses are available 24-7 to Alharm , almost every 10 minutes there is a trip and within 5 minutes you reach Al Haram. If I come back on the future , definitely I will choose this hotel again. Highly recommended and the people there are so helpful & friendly.

It was a pleasant stay with excellent shuttle service and clean rooms Special thanks to Mr.saud at the Breakfast buffet for facilitating things and being ready to assist.

Stayed here last week for three nights initially and for one night upon returning from Madinah. They upgraded us to a suite on our first trip, it was very spacious and great to have a second room/living room and extra bathroom and lots of space with a young baby. Service was also excellent, however checking in would take ages! Location wise, it’s very close to the haram and can be seen from distance however it easily takes 10-15 minutes walking due to the crowds (we visited during Ramadan). Would recommend this place for a comfy stay.

I would not recommend this hotel if you're looking for a nice place with good customer service. The hotel amenities and its distance from the Haram are decent, but the customer service is the worst I’ve experienced. Here are a couple of examples: Experience One: Since there is no self-laundry option at the hotel, we were told to use their laundry service, which has outrageously high prices. When I mentioned the cost to the laundry manager, he told me, "If you can’t afford our laundry service, then you’re in the wrong hotel." Experience Two: We bought iftar from outside the hotel and wanted to eat at the hotel’s lobby dining table with approval from the Duty Manager. However, another manager came later and kicked us out.

With all honesty and sincerity, I highly recommend Al Shohada Hotel to anyone visiting Mecca for Umrah or a general visit. The excellent service, prime location, and respectful management made my stay truly enjoyable. The food is amazing, and the hotel's cleanliness is excellent, ensuring a comfortable and pleasant experience. I would especially like to thank Rifal for her outstanding customer service and daily follow-ups, as well as Khaled, a respectful and friendly receptionist who made my experience even better.

Good Location can't see harm although it is too near. Food is very good with varieties. I reserve 2 days better to reserve through booking . Eachone say different price that is why I only stay two days

Nice and clean hotel, good services and very rich and delicious breakfast. It is really close to Haram so you can go back between each prayer. People there are very welcoming.

Excellent hotel. Although the structure is old. It’s well maintained. Service is excellent. Superb food. Awsum people. Had great time.

During my stay at [Hotel Al shohada], I received exceptional service in the restaurant, courtesy of [Nasser Abu Deeb 1] and [Abdul Khaliq 2]. Their professionalism, attentiveness, and warm hospitality made our dining experience unforgettable. From the moment we arrived, they greeted us with genuine smiles and made sure we felt welcome. They had extensive knowledge of the menu, provided excellent recommendations, and ensured that every dish was presented to perfection. Their attention to detail and friendly demeanor created a wonderful atmosphere, making our meal even more enjoyable. A huge thank you to them for their outstanding service! Their dedication and passion for hospitality reflect the high standards of [Hotel Al shohada]. I highly recommend dining here and look forward to returning in the future! Rating: ⭐⭐⭐⭐⭐

Bad service, bad and rude reception staff. Dirty rooms with leakage in the shower and while complaining, they do not even bother taking action. We reported the water leakage issue and asked for room change or to fix the issue, we were told to wipe it out after the shower as we will give you a wiper. Only plus was a Suhoor buffet, which was good and else was crap. Please avoid.

Rooms are clean and space is enough. Location is almost 700m away from Haram and azaan+prayer can be listen outside of this hotel. Fridge with cupboard was provided. However pizza(15 riyal) served by them was very bad.

awful hotel with shockingly bad service especially from female staff. Late check in. overcrowded hotel. dirty with cockroaches coming out the drains in shower. lifts that take long coming. Overall feels like felt like 2 stars. long walk to haraam.

We must consider ourself really lucky for having booked the accommodation at Emaar Grand, Mecca during Umrah. Only issue was not getting proper guidance as to reaching the hotel in your car. If you don't know Arabic(like us), it's very tough. Everything else is five + about this property. The ambience, cleanliness, behavior of staff, room-service, paid parking, ease of reaching Al Haram etc. The highlight of our comfort was superb food, pastry and beverages at very reasonable cost. My humble request to the management is: add a guidance note in Google regarding reaching the property in own/ rented cars to help families reaching the hotel when the roads are closed during prayer time.

The hotel is a disaster to deal with. We booked a double room and we needed to add 2 more beds and there was no option to do that. We were advised to cancel and book another room so we did. We’ve been contacting the hotel since December and they refused to accept the cancellation of the first room. Booking advised us that they would waive the commission but the hotel lied to us and blamed it on booking of course. This has been going on for 3 months. Upon arrival at the hotel, the receptionist Motaz is beyond rude. I’ve never seen anything like it. He kept my 70+ year old mother waiting on the stairs for 3 hours. He told me he’d rush to get her in the room. This was another obvious lie. He was doing everything he could to delay the check in. He told me he’d check her in so I left to do umra and just as I was about to start, I found out he doesn’t want to allow her to check in till I’m back so I leave and come back to the hotel. He then starts asking me for irrelevant stuff. Tells me my reservation is only for one night instead of two nights. Doesn’t even want to hand me the key to check in for the one night. Instead asks me to go to the reservations in the other building all the while keeping my mother waiting on the stairs. Tells me the rooms are in opposite buildings. Of course, when I check with reservations, I find out he was lying and that the reservation indeed was for 2 nights. Room is alright. Location is good but the service. I feel like fainting from the headache this hotel has caused me and I obviously have to go to masjid Aisha now and to enter Ihram again from the trouble these people caused me. If you don’t mind getting cheated and feel like you’re begging for a room that you paid for, then by all means stay here. Otherwise, for any sane person: AVOID THIS HOTEL AT ALL COSTS.

Our first welcome to the hotel was very disappointing. As they had incorrect date of our booking in their system which resulted in them refusing to check us in. Even though they were at fault. The staff at the desk were extremely rude and insensitive towards us though they could see my young daughter unwell and upset they just shrugged their shoulders and walked off. We had to book another hotel just for good few hours until they had our room ready etc. Other than the initial disaster of arriving at the hotel. The rest of the stay at the hotel were great with fresh and clean room everyday. The housekeeping staff and the bell people were extremely kind and helpful. Overall it was a nice and a pleasant stay at the hotel, just would request the hotel manager to provide training to the desk staff to definitely work on customer service skills and learn to smile and be polite to all and every ethnic background.

The hotel is 10 minutes walk to the Haram, in perfect location in Ibrahim El Khalil street with many supermarkets, restaurants and shops around. The room is ckean, spacious and with coffee corner. Many elevators so almost no waiting time although the hotel was crowded. Only thing that needs improvement is the room service and house keeping, it is difficult to reach by phone room to request something. Other than that, we really enjoyed our stay.

This hotel does not qualify to be a called 5 star hotel. This is no way above a 3 star. The fixtures and fittings have reached their end of life. The windows are not double glazed or soundproof. You could hear the outside traffic noise 24/7. The irons are outdated or faulty. The hot water supply is not guaranteed in each room. The wifi also has issues in some rooms. Better avoid if you are looking for a real 5-star experience.

Very comfortable stay for a few nights. We were upgraded to a bigger room which just had an extra smaller twin bed but thankfully the room was pretty spacious. Wifi was pretty good. Restaurant available within the building as well as outside restaurants. It was nice how the hotel offered complimentary water/coffee and dates. It's also very close to the haaram so easily able to walk and hear the call to prayer and prayer. It's behind clock tower. I would stay again.

Not a 5 start hotel Rooms are small, and they overlook a torn down mountain. If you want the Masji Al haram view, you will have to pay more than double the price you paid for the crappy room. Buffet is terrible, mostly processed and pre-made food. They serve nescafe, and most of the food was just terrible. Room change is hard

One of the nearest hotel of Haram Sharif of Mecca... From the hotel the Haramis just walking distance.. people staying in this hotel can pray 5 times without walking to the Haram... The rent is very high comparing to others....

AVOID STAYING Hotel has gone from a good one, to one of the worst. No breakfast options at all, nothing to eat. Carpets are dirty, for 4 adults 1 children bed was provided. And the worst toilet seat is not installed, so technically toilet isn't usable. Denied parking inside basement when there is ample space available. In simple a nightmare.

I was thoroughly impressed with my experience. The hotel boasts a pristine environment with impeccably clean rooms that truly reflect their commitment to hygiene. The service provided was exceptional, with staff members always going above and beyond to ensure a comfortable stay. The location couldn't be better, conveniently situated just a 5-minute walk away from the mosque. Overall, I highly recommend this Hotel for its cleanliness, excellent service, perfect location, and nearby dining options.

I recently stayed at Hotel Prestige Al Mashaer and had an exceptional experience. The staff provided top-notch service, always responsive to any request with a warm and welcoming attitude. The food was delicious, offering a variety of flavors that catered to different tastes, which made dining a pleasure. One of the highlights of my stay was the hotel's proximity to the Kaaba—it’s just a short walk away, making it incredibly convenient for anyone looking to focus on their worship. This closeness to the holy site truly enhanced my spiritual experience, allowing me to engage more deeply in my religious practices without the stress of long commutes. Overall, Hotel Prestige Al Mashaer offers a perfect blend of comfort, excellent service, and spiritual enrichment, making it an ideal choice for anyone visiting the holy city.

My stay at Novotel Thakher Makkah Hotel was okay overall, but there were some issues that affected my experience. 🚖 Location – A Bit Far from the Train Station The hotel is around 20 minutes by taxi from the train station, which is something to consider if you’re relying on public transport. While not too far, it’s not the most convenient location for those looking for quick access to the station. 📞 Slow Response from Reception One of the frustrating aspects was the poor response time from reception. I called more than twice, and no one answered 📵. After waiting for a while, someone finally picked up, but the delay was quite inconvenient. 🔕 Noisy Rooms – Poor Soundproofing The rooms are not fully soundproof, and I could clearly hear voices from the neighboring rooms 🔊🚪. This was especially disturbing at night, making it difficult to sleep 😞. If you’re a light sleeper, this could be a major drawback. ✅ Smooth Check-in & Great Breakfast On the positive side, the check-in process was smooth and straightforward 🏨📝. The breakfast was very good 🍽️, with a variety of options, despite the fact that it got quite crowded due to the number of guests. ⭐️ Final Thoughts While the hotel has some good points, the poor soundproofing and slow reception response made the stay less comfortable. If you're looking for a quiet stay with quick service, this might not be the best choice. However, if breakfast and a smooth check-in process are priorities, it could still be a decent option. 📌 Would I recommend it? 🤔 Only if you don’t mind some noise and occasional delays in service.

I recently stayed at Novotel Thakher Makkah and had a generally pleasant experience. The hotel boasts modern facilities, clean rooms, and a serene atmosphere—ideal for pilgrims seeking comfort after long days. A standout during my stay was Saiful, a staff member whose dedication and helpfulness truly enhanced my visit. His attentive service and warm demeanor made me feel welcomed and well-cared for, reflecting the hotel's commitment to guest satisfaction. However, the hotel's distance from Masjid al-Haram is a consideration. While shuttle services are available, they can be crowded during peak times, and the journey may take longer than anticipated. Planning ahead is advisable. Breakfast offerings were satisfactory, though there’s room for improvement in variety and freshness. In summary, Novotel Thakher Makkah provides a comfortable stay with commendable staff like Saiful making a positive impact. If you're comfortable with the commute to the Haram, it's a solid choice for your pilgrimage

Spent 4 nights and the room was fine. It's clean and quite comfortable. The free shuttle outside the hotel was also a huge help to get to and from Masjidil Haram. However, I think there are several things the hotel could improve: 1. I stayed at Tower 1 and during my 4 nights stay, there was almost always nobody in the reception desk. The only reception desk with staffs was at Tower 2 so all guests should go there and the queue was quite long. The hotel is huge and has multiple towers so I think all towers should have 24-hours reception desk service, not pooling it all in one tower. 2. Maybe the hotel can dedicate a line for checkout only or something like drop-your-key-here point to checkout, because when I had to checkout, I spent quite amount of time queueing in the reception desk, until I managed to make an eye contact with another staff and said that I wanted to checkout and handed him my keys and that's it. The checkout process took only less than 1 minute but I was in line for God knows how long. 3. The English skill for all staffs could be improved. But other than that, I had a nice stay and I could say that the free shuttle service of this hotel makes it worth to choose when staying at Makkah despite its distance from Masjidil Haram.

Fabulous rooms and sparkling clean and quite up to date with amenities and fixtures. Everything was present in the room from hair dryer to the iron, ironing board and even a Quran (maybe that’s normal in Makkah). The staff was always present. The shuttle bus service to Masjid was such a relief; however, there was just one an hour. The restaurant- the breakfast was quite a spread with at least 30 to 49 choices ranging from cheeses to pastries and continental and amazing taste!!! Would definitely stay here again

Each morning, the housekeeping team comes to clean the rooms. They are very kind and hardworking people—Allahumma Barik. I enjoyed my stay, and the shuttle bus service was excellent and very helpful—Allahumma Barik. The food was delicious, Alhamdulillah. Everyone here is kind, and everything is very clean.

My stay at Novotel Thakher Makkah was decent, but there were a few things that could be better. The hotel itself is modern, the rooms are clean and nicely decorated, and the beds are quite comfortable. It feels like a proper 4-star environment in terms of appearance. The main issue is the distance from the Haram. The hotel provides shuttle buses, but sometimes they’re delayed or full, especially during peak prayer

Clean and good looks new value for money. Service excellent 👍 👌. Check in smooth Room cleaning Baggage service to the room. Location okay away crowd walking to groceries market or pharmacy, 7 minutes walk to most needed shopping , a bit far from haram but shelter bus available all times, But noise , no soundproof. Who is light sleep will get some sleepless sometimes

Positives - Not far from Haram. Good staff, especially the restaurant staff. Good breakfast selection Negatives - More like a 3 star hotel by UK standards. Rooms are very dusty and not as clean as you would expect. No toiletries in the bathroom. The lifts are the worst I have experienced so far in Mecca. You could easily be waiting 5 minutes for a lift, which is very poor. The Swiss hotel next door is actually better.

I have been to Mecca few times, Elaf Kinda is always my place to stay. The best thing about Elaf Kinda, is the location, right by the Haram mosque with separate entrance/exit from the clock towers. You don’t have to walk to the mosque, it’s literally right by it. The customers’ service is superb, the manager attendant is very nice and welcoming. I always feel home, every time I go to visit. Prices and availability makes it challenging to book sometimes, especially around Ramadan time but I always try to keep an eye on it to see if it is available before booking my stay in Mecca 🕋

Travel as a couple. Hotel location is great. The room is clean , bathroom quite small but manageable. When arrived, we greeted by helpful concierge. The receptionist very friendly and the housekeeping staff level 11 very helpful. Good stay for us.

Great location and affordable prices. I had a solo room and the room is a bit small but it’s enough for one person. Toilets have amenities kits and rooms and floors were very clean. Staff are friendly and helpful. What I like the most about this hotel is the quietness you can see they were organized and kept the atmosphere very relaxing. I will definitely stay here next time.

Great location, rooms are a bit small but service was fantastic. MD Rahat the room service guy was fabulous. Well looked after us. Cleaned the room everyday and providing with essentials. Rooms and bathrooms were clean. Everything was in walking reach. Great stay good service. Will be booking again next time In Shaa Allah.

The location is extremely convenient ! The room sizes are quite small but its the service they need to really improve. We were greeted by an extremely nice receptionist and it was all good till day 2 where we requested them to keep our luggage for some time. It is not that its their duty to keep the luggage for longer but the correspondence we felt could have been much better. The manager there was quite rude. Breakfast was half decent for its price. We would have been much happier with the hotel if it was for better service.

Amazing hotel , the best staff . From the reception staff to the resturant staff . Captain from the resturant was amazing and so welcoming. Our room service guys was the best ever . He was so helpful and hard working and made our stay really amazing and comfortable. His name is Mohammed Rahat We would recommend this hotel always

Our stay at Ibis Styles Makkah exceeded expectations. The staff were incredibly welcoming and attentive, always ready to assist with a smile. The rooms were clean, modern, and comfortable, providing a relaxing space after long days of prayer. The complimentary shuttle service to the Haram, running every hour, was a major convenience. The overall value for money was excellent. We highly recommend this hotel to anyone seeking a comfortable and convenient stay in Makkah.

"Exceptional Stay at Ibis Styles Makkah!" I recently stayed at Ibis Styles Makkah, and I can't recommend it enough! The hotel offered an outstanding experience from start to finish. The price was incredibly reasonable for the quality of service provided, making it great value for money. The shuttle service to the Haram was exceptional – convenient, efficient, and reliable, ensuring that our visits were stress-free. The staff were friendly, professional, and always ready to assist with anything we needed. The cleanliness and comfort of the rooms made for a very relaxing stay, and the facilities were top-notch. I had an amazing experience, and I highly recommend Ibis Styles Makkah to anyone looking for a comfortable, affordable, and well-serviced hotel in Makkah. Will definitely return on my next trip!

My visit in Blessed month of Ramadan I stayingfor 27 -29 was not good, ESPECIALLY with BUS SERVICE, the driver always selects wrong track where the police will not allow to enter the haram parking.. and will simple come back saying police is not allowing. Actually he was avoiding intentionally. Where we can see clearly he is not in the right track because of which the police stopped other buses were allowed and our every trip to Haram was through taxi paying heavy amount. It’s 6 KMs from Haram and the driver never made a successful trip to haram parking. IBIS Mgnt should look into this we reported to front desk Rest Allah swt knows the best

I came with my family of 6 . It was a great experience having stayed in same place in 2023. We had funs and our rooms suited family preferences. The bus availability added extra flavour and the bus schedules were considerate. The drivers are very polite and dedicated. However, one sour taste we had which was also our previous experience is the response to enquiries and comments on the app and on website. I will rate the hotel 0/10 in this respect. This should be worked on for improvement.

"I recently had the pleasure of staying and I must say it was a wonderful experience. The receptionist manager, Ms. A'li, was exceptionally helpful and went above and beyond to ensure my stay was comfortable and enjoyable. Her professionalism and friendly demeanor made a significant difference. I highly recommend this hotel and would like to specifically commend Ms. A'li on her excellent service. She truly deserves recognition and a well-deserved hike!"

The actual location is not far from the Haram, about 2-3 kilometers by road. However, it’s in an unusual area, and taxi drivers tend to charge more when you mention the location by name. Additionally, it can be challenging to find restaurants that offer a variety of food options.

We’ve been stay for 4 for nights in the hotel and had good experiences. The location is near to the king faishal hospital and located in easy road to find. The breakfast was lovable and the staff were very helpful. We would like to especially thanking syuruq (one of the staff) that helping us alot. Insya Allah a recommended place to stay in.

I had a wonderful stay at this hotel. The location is ideal, making it easy to access Haram. The room was spotless and well-prepared, with a high standard of cleanliness and attention to detail, especially in the bathroom, which was thoroughly sanitized. The amenities were excellent, offering everything I needed for a comfortable stay. What stood out most was the exceptional staff. The reception team and other staff members were incredibly kind, helpful, and cheerful—qualities that are hard to come by in many places. Overall, a fantastic experience, and I would highly recommend this hotel.

I have been with this hotel almost ten years ago and it was marvelous but lately they changed as they are rising their accommodation rate with cutting of many benefits. I stayed for one day paid SR965.03 =$257 without breakfast and they claim they upgraded my room to 3 bedroom. It worth to mention i waited 3 hours until room was ready. I strongly believe that hotel is managed by un-experienced people from management to labors who fixed the beds with improper setup. However guest service attendant “Naser” was respectful, cooperative and helpful. I had to find other respectful hotel than this.

I had the best experience ever in this hotel from booking to staying, to enjoying the breakfast. Haram is very close! I had a very good experience with Mr. Bahadad and his crew. They gave me great customer service!

Great location, rooms are clean and have everything you need. Staff is good too. Food can be better though.

I do really have a great time here in ghufran safwah hotel, the rooms, the facilities, the service, the food,, thank u so much for helping me ,i love it

Amazing service, food, and rooms! This one man, Mr. Bahadad, help us a lot. He helped us book the hotel and gave us the best room he could at a reasonable price. His customer service was top notch, too!

Stayed here for a total of 7 days Intial impressions from the side entrance were concerning Once in the reception area, it was better looking. However, disappointing that a 4 star above hotel did not offer welcome drinks. This was at 2am. During the day they have welcome drinks, but what about guests to arrive late on later flights. We booked kingsize room and got a 3 single room due to hotel being full. However, this worked in our favour. After a day they had a room for us but we were now settled so we declined. Going back to first night. Friendly staff and great location. As the week went on, we realised staying at Al safaa towers is amazing. Everything is available at one location. Shops, Food , Laundry, Money exchange and on the doorstep to the Haram. Restaurant is next to reception, which is very handy. Unlike others which maybe a further walk (like Swissotel). Breakfast variety is good Egg station has 4 to 6 hobs, so queues are finished quick Great variety for main breakfast dishes Housekeeping is very good, always available and get it done very soon once the card is on the handle to clean the room. Bathroom is good with 2 sinks in our room. Very handy. Only issue is the shower head, which is fixed. Prefer a handheld shower head. Best part about the hotel is Brother Ali(Guest relations). Absolute gem. Always on hand to help and make sure your stay is going good. Top man. Loved our stay. One to keep open as as an option

We had an absolutely top-notch stay at Jumeirah Jabal Omar—from start to finish, everything was exceptional. The hotel itself is stunning, with a perfect blend of luxury and comfort, and the service was second to none. The staff went above and beyond to make us feel welcome, ensuring every detail was taken care of. One of the biggest highlights was the food—simply outstanding! Every meal was a treat, with a fantastic selection of dishes that were as delicious as they were beautifully presented. Whether it was breakfast, dinner, or a quick bite in between, everything was bursting with flavor and quality. The location was ideal, offering breathtaking views and easy access to key attractions. The rooms were spacious, well-appointed, and designed for ultimate relaxation. Overall, a flawless experience—Jumeirah Jabal Omar exceeded all expectations, and we wouldn’t hesitate to return. Highly recommended!

I recently stayed at Hotel Jumeirah and had a fantastic experience. The location is excellent, conveniently situated near gate 79 (unmrah gate). The staff were exceptionally friendly and helpful, always ready to assist with a smile. The rooms were clean and well-maintained, offering a good size that provided ample space to relax. The beds were wonderfully comfortable, ensuring a restful night's sleep. Additionally, the breakfast buffet was a highlight, featuring a wide variety of delicious options to start the day off right.

Second time Ive stayed there in 2 years. All the family love this place. Excellent service and great hosts. The breakfast and lunch/dinner are really worth it. Walking distance from the haram with great shops and options nearby.

We’ve had a great stay at this hotel! The service was good, and the location was convenient. The rooms were spacious, clean, and very comfortable. Our housekeeping was top-notch, and Sohail made sure our room was always neat and tidy, going above and beyond to assist with anything we needed. The breakfast was also a highlight, with a great selection to start the day. Highly recommend this hotel.

stayed here with my family during my Umrah trip earlier this year. It was truly an amazing experience. Very beautiful room, complete facilities including a hypermarket on the ground floor which is very helpful for shopping for goods, the location is very close to the Grand Mosque (just go down to the ground floor with the elevator and walk a few steps, straight to the King Fahd Gate!). Of course the food in the restaurant is very delicious, abundant, and varied from various countries (which will always be remembered by my son who loves to eat :D). The staff here are also friendly and responsive. Thank you Jumeirah Hotel, hopefully the next Umrah can stay here again!

It was an amazing spiritual stay. Our stay was during the holy month of Ramadan, and we included both breakfast and suhour. Food was really delicious and clean. However, the dishes could be cleaner. Service was outstanding. The staff were very friendly, kind, and understanding! Smooth check-in. Totally recommend this hotel if you are looking for a spiritual luxury stay. Specially the fact that it is directly front of Al Haram 2-3 min. walk.

We had a wonderful three-day stay at Jumeirah Hotel, Jabal Omar in Makkah. The hotel is exceptionally clean, well-maintained, and offers a luxurious atmosphere. The service was outstanding, with the reception team providing a warm and professional welcome. A special mention to the housekeeping staff, particularly Hamada, for their attention to detail and dedication to ensuring a comfortable stay. Every aspect of our experience reflected high standards of hospitality. Highly recommended for a seamless and pleasant stay in Makkah.

A pleasant stay! It has free parking, shuttle service to Haram, shopping within the hotel and a good service! We also got a great deal for our stay!

Formerly Retaj Al Rayyan hotel, great 30 days experience stay in this hotel during Hajj . Room was big enough for my group, luckily we stay in suite room. Quite far from masjidil Haram.. but the shuttle bus always ready 24H when we want to go to Haram.

Only mobile number to contact, when you call for reservation they got room's, so they ask you to do it through WhatsApp. Suddenly they don't have any availability!!? And still there are many room's available in booking, agoda, etc. Thx for the lack of communication, better to look somewhere else

Razana Al Rawdah My hom e in MAKKAH I always stay here And highly impressed with the services and all Outclass services More than a home comfort here in every mean I really love to stay here

Clean and neat, kind hospitality and 24/7 bus shuttle from the hotel to Masjid Al Haram.

The rooms are not adjoining. Though the option is available while booking on reception they have informed connected rooms are unavailable/not being the option at all in the hotel. Shuttle service is available however they drop way farther than expected.

Very good and very friendly all staff members all bus Drivers are good help full thanks very much for everything jazaak Allah thanks

I had a fantastic stay at Time Ruba Hotel, Saudi Arabia. The rooms were spacious, fully equipped, and exceptionally clean. Free car parking was a great convenience. The hotel provides a shuttle bus service every hour to Al Haram Gaza Parking Station, which made commuting hassle-free. Although the buffet was not included in the price, there were a few Arabic restaurants available within the hotel—though a bit pricey. Overall, I had a wonderful experience and highly recommend this hotel for both families and solo travelers. Will definitely stay here again on my next visit!

The hotel was just fine for the purpose of short Umara. There is nothing I liked that I can share, but many negative points: 1- Rooms: The rooms were not clean including the bathroom, bathrooms did not have tooth brushes, tooth pastes and other items you will usually find in hotels, the hot water in the bathroom finishes within 5 minutes of use, making it difficult to take shower. 2- lobby: there are lots of aroma diffusers in the ground floor (around 7 or maybe more) !! making it breathing difficult to breathe especially for asthmatic people. I asked some workers to turn it off but they refused with arrogance. So I had to cover my nose and stop breathing every time I enter or leave the hotel. 3- Breakfast: I have not seen terrible breakfast in my life like this. Food selection was very minimum and food quality was low. No good service. They were using cheap paper and plastic cups and cutlery!! This is 4-star hotel, it should not be like this. I didn’t eat there although I have 2 days free breakfast. 4- Reception: they never answered a call, I had to go down every time I needed something. 5- we ordered 1 room service meal, it was not nice for the price, and when we put the tray outside after we finished, no one from the house keepers removed it from there. It was one of bad hotel experiences

I recently stayed at this hotel that was very kid-friendly. It featured a mini play area and a pool with separate timings for men and women. The hotel was very clean, well-maintained, and hygienic, providing a peaceful atmosphere. It offered stunning mountain views, a gym, and a lounge, prayer room, along with a coffee shop. Additionally, there was a bus service available for visits to Al Haram. 🌟🌟🌟🌟🌟 will definitely choose this same hotel when plan to visit again. I Highly recommend it to others!

My 4th times staying here..once u arrive at reception,the staff will greet you woth friendly smile and excellent service.Fast check in,complimentary saudi qahwa and sukkary dates at the counter.The room is spacious,complete amenities ,exceptionally clean and quiet.They provide shuttle to masjid every 30 minutes.Breakfast selection is amazing. really feel comfortable here.Really recommended and hope they can maintaon their great hospitality.

I couldn't believe I had to contact the Ministry of Tourism to file a complaint about the staff and management of this hotel. The experience was beyond disappointing. The reception was always overcrowded, with insufficient staff to handle the volume of guests. They rarely answered phone calls and were extremely slow in providing any kind of service. It was evident that the hotel was fully booked without adequate preparation or staffing. For a hotel in Mecca, the holiest city for Muslims, this lack of organization and hospitality is a disgrace. The breakfast buffet was one of the worst I've ever encountered. A third of the items were canned food, another third consisted of store-bought pastries, and the rest was bland, poorly prepared dishes with no flavour or care. My family and relatives were equally appalled by the quality of the food. Room service was a nightmare. Not only did they fail to clean or service the rooms, but they also lied outright, claiming that room service wasn't included in our booking. When I contacted the travel agency, they confirmed this was false and that the hotel reception staff were simply lying. This kind of behaviour is unacceptable and unprofessional. The only positive aspect of this hotel is the spacious rooms and the cleanliness, likely because the property is newly opened. However, any potential is completely ruined by the terrible management and untrained staff. It’s not the guests' problem if the hotel chooses to overbook and then fails to manage the resulting chaos. This was the worst hotel management I’ve ever witnessed. Shame on them for treating visitors to such a sacred city with such disregard.

Time Ruba & Suites Hotel is mazing offering a great services, it’s well worth & vip standard, Families with kids they got own skimming pool & play areas for children also separate swimming pool times for ladies only. Shuttle bus to Harram is 24 Hours take you about 10-20min in total. I like to Apperciate Thamer for great hospitality and services allow us early check in, staff is very friendly. It’s well worthy and 5 star standard love to stay again,

The hotel was beyond my expectations. Awesome. Very nice hotel. The receptionist was so tolerance as well. Give us late check out after sOlat Jumaat. Thanks to Raghad, very kind hearted. I love this hotel much. In Shaa Allah will come again. Thank you. Time Ruba.

The only thing they need to improve is Communication. Otherwise, the hotel is of great value for money. Specially, breakfast is out of this world, fresh and tasty. Location is bit far from Haram, but its shuttle service covers up for that. There is no housekeeping staff available at night, so if your room is missed out during the day somehow, then you have to bear that and buy things like water for yourself.

I recently stayed at the Mercure Hotel and was thoroughly impressed with the housekeeping service. My room was always clean and well-maintained, and the attention to every detail was remarkable. I would like to give a special thanks to Mohamed Iqbal, who was assigned to my floor. He was always friendly, efficient, and made every effort to ensure my stay was comfortable. His positive attitude and great work ethic made a significant difference. I highly recommend the Mercure Hotel and their exceptional housekeeping team.” You can further customize this review by adding more specific details, such as: * Did Mohamed Iqbal's service or simply make your room feel like home? * The overall atmosphere of the room: was it comfortable, modern, and luxurious? * Any special requests or accommodations: Mohamed Iqbal “The housekeepers at the Mercure Hotel deserve special recognition. Their exceptional service and attention to detail made my stay truly memorable. The room was always spotless, and their friendly demeanor added to the overall positive experience. I would highly recommend them and the hotel.” Remember to keep the review brief and focus on the specific aspects that impressed you.❤️❤️❤️

I had a delightful stay at this hotel. The cleanliness met high standards, and the room was spacious and comfortable. Room service was prompt and accommodating, delivering meals directly to the room. The breakfast spread offered a wide variety of delicious options. The convenient shuttle service to the Haram made attending prayers effortless, and taxis were readily available at an affordable cost. While the underground parking is limited in capacity, there is ample space around the hotel to accommodate vehicles. The staff was exceptionally courteous and attentive, ensuring a comfortable and memorable experience. I highly recommend this hotel to anyone visiting the area.

The variety offered at the buffet is amazing. Our very picky children enjoyed it too. I highly recommend eating here. I would like to suggest small spoons for the dessert tray to help with eating the smaller items.

The staff, from reception to security, housekeeping, and the restaurant, were all kind and helpful. My husband and I had a very comfortable stay at the hotel. The breakfast buffet was amazing. However, there were no knives on the tables at the buffet. Overall, a great experience!

The hotel is perfectly located, making it easy to explore the surrounding area. Upon entering, I was impressed by the cleanliness of the space; everything from the lobby to my room was spotless. The staff takes great pride in maintaining a tidy environment, which really enhances the overall experience. Being in such a convenient location paired with the hotel’s commitment to cleanliness made my stay enjoyable and stress-free. I would definitely recommend this hotel to anyone looking for a great place to stay

They have built a decent hotel but it is not connected with reality... They should understand that majority of their customers are pilgrims and I need to build their policies around this fact... However most of their policies are disconnected from reality.. for example their bathrooms have been created with a western mind set, there is no appropriate place to wash before prayers, this is the first time I saw a hotel like this weird. Their suhoor time closes 1 hour before actual dawn time - they expect us to wake up in midnight and go eat literally.

Location is good, near Haram, room is ok, I'm staying 5 days in this hotel. Food is very bad, not many choice of food for 5 stars hotel, they just give some cheap nugget, sausage and bread. At ramadhan, when sahur they say will open at 1am until 5am, I go to restaurant at almost 4am because sahur will also end at 5am. But everything is empty, not because of they run out of food, they just take it all away and closed the restaurant at 4am

Stayed in el Safwa tower 1 Kaaba view room 1715 for 1 night on 6th November. The location is excellent with minimal walking distance to the haram. The views from the room is breathtaking. The room was very clean & tidy & the bed & pillows were very comfortable. We had Breakfast included & the open buffet offered excellent variety/quality & ample amount of food. The staff are truely amazing with exceptional customer service skills. You can pray in your room or in the hotel (level MB) as the hotel is in the Haram area. We arrived early on the day way before check in time which is at 4pm. The staff made a huge effort to accommodate us. The manager went above & beyond to make sure our room is ready & we checked in at 1pm. We will definitely be staying in the this hotel and in the Kaaba view rooms again. Well worth the price as it provides excellent value for money. Attaached is the view from our room.

My stay at this hotel was truly unforgettable! The highlight was the breathtaking view of the Holy Kaaba and Haram – it was a spiritual and serene experience just looking out from my window. The room was immaculate, spacious, and thoughtfully designed for comfort. The staff was incredibly kind and attentive, always ready to assist with a smile. The location was perfect, just a short walk to the Haram, which made everything so convenient. The dining options were also excellent, with a variety of delicious dishes to enjoy. I highly recommend this hotel for anyone visiting Mecca – it exceeded all my expectations!

Allhamdulillah had a pleasant stay at Al Safwa Hotel for 4 nights in Dec'24. The hotel room was amazing, MashAllah, as we had the Kabba view suite room. The room was furnished beautifully with 2 sofa chairs for you to sit and admire the view whilst in the room. My mum truly enjoyed every moment sat making her duas. Room itself was very spacious for 2 people and equipped with a mini kitchen, which we didn't really use. The Hotel restaurant was laid out well, with plenty of seating and food options. Hotel is situated in a busy shopping mall but conveniently placed above the food courts, which made it easier for my mum, to walk to and from at ease. Also, it helped having the hotel close to safa when completing Umrah, which made it easier for my mum. Customer services could be better, as it was a challenge trying to get potter services when leaving, but it was a busy period. Allhamdulilla, service arrived and kindly helped. Taxi service was early available from the ground floor at a fraction of the cost, then using the chauffeur service located outside the hotel entrance.

I stayed at Safwah Hotel Tower I for a 4-day religious pilgrimage in January 2025. It was my first experience at this property. The hotel’s location is unparalleled, being just a few steps away from Masjid Al-Haram, which made it incredibly convenient for prayers. My room was spacious and clean, with a stunning view of the Kaaba. The Wi-Fi was reliable, and room service was prompt A big thank you for Shamsuddaha for cleaning my room, 5 stars for him. Overall, I had a wonderful stay at Safwah Hotel Tower I and would highly recommend it to anyone visiting Makkah for its convenience and quality service.

It is an ultimately awful choice! I booked a 3 adults room to be handled a 2 adult room with an extra bed! I skipped that to find that the AC is making a tractor noise, and they just simply offered to send the maintenance team rather than changing the room!! Finally, you go to shower, but you don't expect a piece of poop on the towel !!!!! Poop, seriously *poop*

These Safwa Tower are very close to masjidil haram, Safwa 1st tower is the closest tower to haram and provide ka’bah view room. The view of ka’bah is very clear and the room is clean, old style, quite spacious. In this hotel we will have breakfast with the view of masjidil haram.

Best boutique hotel in Makkah. The decor, cleanliness, friendly service and efficient staff. Eye catching swimming pool and the coffee shop .

Good

Only one thing felt lacking, and that was the absence of a bus service till haram

(Translated by Google) My stay at the Wasad Hotel was a wonderful experience by all standards. From the moment of arrival, I was impressed by the warm reception and hospitality, as the hotel was distinguished by its elegant atmosphere and superior cleanliness. The rooms are comfortable and equipped with the latest amenities, making the stay an unforgettable experience. The service was above expectations, as every detail was carefully thought out to ensure guests' comfort. The staff was always ready to meet any request with a smile and attention. Special thanks to Ms. Sarah and Abeer Ghadeer for their courteous treatment and distinguished efforts in making the stay more comfortable and smooth. Thanks to their professionalism and attention to detail, my experience at Wasad Hotel has become a beautiful memory that I look forward to repeating. (Original) إقامتي في فندق وسد كانت تجربة رائعة بكل المقاييس. منذ لحظة الوصول، لفتني حسن الاستقبال وكرم الضيافة، حيث تميز الفندق بأجوائه الراقية ونظافته الفائقة. ورائحته الزكية الغرف مريحة ومجهزة بأحدث وسائل الراحة، مما جعل الإقامة تجربة لا تُنسى. الخدمة كانت فوق التوقعات، فكل التفاصيل كانت مدروسة بعناية لضمان راحة النزلاء. والموظفون كانوا دائمًا على أتم الاستعداد لتلبية أي طلب بابتسامة واهتمام. شكر خاص للأستاذة سارة وعبير غدير على تعاملهما الراقي وجهودهما المميزة في جعل الإقامة أكثر راحة وسلاسة. بفضل احترافيتهما واهتمامهما بالتفاصيل، أصبحت تجربتي في فندق وسد ذكرى جميلة أتطلع لتكرارها.

(Translated by Google) The hotel is clean, new and at an excellent price The treatment of the employees is sophisticated, especially Abeer, who is extremely respectful (Original) الفندق نظيف وجديد وسعره ممتاز تعامل الموظفين راقي بالذات عبير قمه في الاحترام

(Translated by Google) God willing, the hotel is wonderful and beautiful, and the staff are good, and I especially thank brother Rakan, a person who receives you with a smile and a cheerful person, and tries to serve you in every way he can and provides you with the means of comfort. The location of the hotel is considered good, approximately 5 minutes to the Haram. As soon as you enter, you smell the sweet and pleasant smell, and the rooms are frankly clean, and all the facilities in the room are neat and nice. Thank you, Hotel Wasid (Original) ما شاء الله الفندق رائع وجميل والموظفين كويسين واخص بالشكر للاخ راكان انسان يستقبلك بابتسامه وانسان بشوش ويحاول يخدمك بكل الطرق اللي يستطيع عليها ويوفر لك سبل الراحة وموقع الفندق يعتبر كويس تقريبا 5 دقائق للحرم مجرد ما تدخل تشم الريحة الزينة والحلوة والغرف نظيفة صراحة وكل المرافق بالغرفة مرتبه وحلوة شكرا لكم ي فندق وسيد

(Translated by Google) Honestly, it is one of the best stays that created a beautiful memory, starting with the receptionist (Abeer Al-Harbi). She was courteous, tasteful, warm-hearted, distinguished and fast service, and truly cared for the customer. Thank you, Abeer. The check-in was quick with her.. I congratulate the hotel management on an employee like her ♥️♥️ The place is beautiful, clean, and classy, ​​and God willing, this will not be our last visit. (Original) الصراحة من أفضل الإقامات اللي صنعت ذكرى جميلة بداية من موظفة الاستقبال ( عبير الحربي ) تعامل وذوق ورحابة صدر وخدمة مميزة وسريعة وتهتم بالعميل حقيقي شكرا عبير كان تسجيل الدخول سريع معاها .. أهنئ إدارة الفندق بموظفة زيها ♥️♥️ المكان جميل ونظيف وراقي وان شاء الله مو آخر زيارة لنا .

I recently stayed at your esteemed property and was overall impressed with the hospitality and quality of services. However, I was disappointed to learn that a cappuccino is charged separately, even when breakfast is included in the package. In most five-star hotels, beverages like coffee, tea, and juices are considered a standard part of the breakfast experience. Charging extra for a cappuccino feels out of place and detracts from the otherwise premium experience your hotel offers. Breakfast is often the highlight of a stay for many guests, and complimentary beverages, including specialty coffees, are expected as a norm at this level of luxury. This policy comes across as a minor inconvenience that leaves a disproportionate impact on the guest experience. I strongly urge the management to reconsider this policy. Including all coffee options in the breakfast package would not only meet guest expectations but also enhance the overall perception of your hospitality. Thank you for considering this feedback, and I hope to see this change during my next stay!

There’s an array of food although it may not be as wide as Oberoi in Medina (if you had stayed there before) but the menu remains largely the same throughout so if you are staying here for 7 to 8 days, it gets relatively boring to consume the same things after a while. Their customer service is good, however. It will cause you SR$80 for breakfast (including tax) if you didn’t take food with accommodation.

One of the top restaurant inside Mecca Tower hotel near holy Al Haram. Buffet breakfast, lunch and dinner available with plenty of choice. Prices are an average. Some staffs are good and some are little bit slow. Good vast space inside.

The Manager Abdul Rashid Khan and Showkat hussain are very helpful and thoughtful. The Foods are excellent and lots of variation. Ambein is nice. Very Clean. Service also quite fast.

Good variety for breakfast! Friendly staff and attentive. A bit longer queue at the egg-section. But overall is a good dining experience.

An excellent dining experience Mokhtar and his team of friendly, attentive and professional staff is always there on the lookout. I look forward dinner time each day at Makkah. The resident Turkish Chef, always viisible on hand to ensure the quality and taste, some of the dishes of which, I have to admit, has a that real authentic turkish taste. Excellent is notbenough. They brought me back tp Konya today on the least dinner with that special lamb dish. I look forward to returming again. A piece of heavenly food at heavens doorsteps.

The place is wonderful and well organized. Some of the supervisors or ''managers '' lack the welcoming smile, and give you the look that supresses your appetite in the morning.

Rooms are not too big, even though Alhamdulillah. Their room service attendants are very worse and stubborn, hardly they will come for room service, to clean the room and change the bed sheet. Shockingly there are lots of cockroaches inside the room and everywhere, also there are itchy mites at the beds that will awaken you from the sleep with intense itching. The lift service is hardly managed by the operator, sometimes they are stuck in the middle. The AC of the room makes so much noise like a generator inside the room. For the season of holy hajj this is not acceptable at all. Even though we have adjusted for more than a month in this hotel, the location is acceptable from the Haram Sharif (15mins).

Very slow and dirty lifts, small rooms no space to breathe, very dirty restrooms, But the reception is very nice that's why I gave it a single star and 10mins away from Haramsharif

Good rooms with tiny wash rooms, very slow lifts but good employees

The worst experience ever. In the mid way we have to evacuate due to health & safety inspection. Pls try to avoid it.

Hotel is better, management is polite and cooperative, pakistani restaurant is available at M floor. AC, water dispensers are available. Wifi available only at reception area.

Near to haram.. 5-7 mint far from kaba. But room is small and low facilities. But also budget friendly

Rooms are clean but the hotel is almost 1200 meters far from Haram

(Translated by Google) Frankly speaking, the store is tidy and open to the soul, and the employees’ treatment is very nice, especially the employee, Amal, may God make her happy. She entered confused and did not know what to take, and she sat down to show me and help me until I was convinced of the products, because I told her the first time I took from you, and she told me that it will not be your last experience with us. May God make her happy♥️ (Original) صراحه المحل مرتب ويفتح النفس و تعامل الموظفات جميل جداً وبالاخص الموظفه امال الله يسعدها دخلت محتاره ماني عارفه ايش اخذ وجلست توريني وتساعدني لحد ما اقتنعت بالمنتجات لاني قلت لها اول مرا اخذ من عندكم وقالت لي ما راح تكون اخر تجربه لك معانا ربي يسعدها♥️

(Translated by Google) The female employees are all honey in general The employee, Sama Al-Wad, I wanted to buy the whole store because of her treatment and she served me with love and satisfaction.. I thank her 💓 (Original) الموظفات كلهم عسل بشكل عام الموظفة سما الود ودي اشتري المحل كله بسبب تعاملها وخدمتني بحب وبنفس راضية .. اشكرها 💓

(Translated by Google) May God make the employee, Ms. Mashael, happy and give her good health. She helped me a lot and I am very happy with the products I bought, thank God 🤍🤍🤍🤍 (Original) الله يسعد الموظفة استاذة/ مشاعل و يعطيها العافية ساعدتني كتير و أنا مبسوطة جدًا بالمنتجات اللي اشتريتها الحمدلله🤍🤍🤍🤍

(Translated by Google) I would like the best unit if I come back and buy it for it (Original) ود احسن وحدة اذا رجعت بشتري عشانهااااا

(Translated by Google) I thank the employee, Amal, for her good treatment of the girl, honey, honey 🩷🩷 (Original) أشكر الموظفه امال على ححسسنن تعاملها البنت عسل عسل 🩷🩷

(Translated by Google) I took makeup, which was concealer and some things. To be honest, the first time I put it under my eyes, it burned me very badly, and now my face is swollen and my under eyes are burned because of the concealer. I am very shocked. (Original) أخذت ميك آب عباره عن كونسيلر وشوية أغراض بأمانه الكونسيلر اول ماحطيته تحت عيني حرقني جدا والان وجهي منتفخ وتحت العين محروق بسبب الكونسيلر أنا جدا مصدومه

(Translated by Google) For the second time, my favorite place for girls is the pinnacle of literature and morals And at their head is the branch manager, Hanin. I came to them in the morning, and also with cooperation and high morals. I also came in the evening, God willing. Even though it was stressful and there were many customers, they worked from their hearts and the smile left their faces. Good news. Hanin Nouf Raoum. All thanks to you. (Original) للمره الثانيه مكاني المفضل البنات قمه في الادب و الاخلاق و على راسهم مديره الفرع حنين ، جيتهم صباح و برضو تعاون و اخلاق عاليه جيتهم في المساء برضو ما شاء الله مع ان ضغط و فيه زباين كثير بس يشتغلو من قلبهم و الابتسامه كا تفارق وجهم بشاير حنين نوف رؤوم كل الشكر لكم

Really liked it

Food is really good

Super

(Translated by Google) acceptable (Original) مقبول

(Translated by Google) no comment (Original) لا تعليق

(Translated by Google) Al Fayhaa Restaurant, a restaurant on the 6th floor of the Hilton Hotel or Makkah Hotel and Tower, is one of the favorite restaurants for Indonesian Umrah pilgrims, as well as Umrah pilgrims from other Southeast Asia, apart from the menu choices that pamper the taste buds of Far Easterners, as well as the atmosphere. which is comfortable and strategic, the interior of the dining room is beautiful and beautiful and the most easily accessible access from both hotel rooms and tower rooms 1 to 6 in the surrounding area, unfortunately the service from the staff is sometimes less friendly and unfriendly, the attitude is curt and a bit rude, although not everyone behaves like that (Original) Restoran Al Fayhaa, restonyang ada di lantai 6 hotel Hilton atau Makkah hotel and tower, salah satu restoran favorit bagi jama'ah umrah Indonesia, maupun jama'ah umrah dari Asia tenggara lainnya, selain karena pilihan menu memanjakan lidah orang timur jauh, juga suasananya yang nyaman dan strategis, interior ruang makan yang asri dan indah serta akses paling mudah terjangkau baik dari kamar hotel maupun kamar tower 1 sampai 6 yang ada di sekitarnya, sayangnya pelayanan dari petugasnya terkadang kurang ramah dan kurang bersahabat, sikap ketus dan sedikit agak kasar, meski tidak semuanya bersikap seperti itu

(Translated by Google) Machallah very good desserts (Original) Machallah très bon les desserts