Pandora Jewelry

Excelente customer service I really enjoy the attention here. the team is amazing Adannies, really helped us customize our brazalets. I also got my rings clean here we got complementary drinks and snacks customer service plus

I don't usually write reviews. But Shelly (short hair lady) really did piss us off. NOT polite and NOT professional. We spent over $100 and wanted to get an extra charm on sale. So we asked her about it. She said there were none (pressuring us to pay and leave the store) when clearly there were charms on sale displayed. She raised her voice at us and asked us to talk to her manager which ended up being her friend and protecting her. We are tourist and just wanting to have a good time. She made our mood bad after her treatment. She should be trained more because she wasn't aware of the prices. Or just fired because doesn't know how to talk to loyal Pandora customers.

The worst customer service Pandora has ever had! Every time I travel, I buy a Pandora charm for my collection as a souvenir of the place. I love the Brand, but unfortunately, we only bought one charm from Puerto Rico, because I couldn't even look at other options because the attendant Shelly (short hair) didn't give a good attention to us as a client. She was rude, not friendly and not very welcoming. She is not representing the Pandora Brand!

Always crowded, it's in the middle of nowhere and it's overpriced. $95 for a charm is crazy. Entered and left immediately.

My first time in PR and I had to get a birthday gift for my friend, I was told San Juan had some exclusive stuff so I really wanted to go. The customer service wasn’t bad but I could tell the associate was getting frustrated taking two orders at once and rearranging charms. We were probably in the store about an hour and ten mins, mostly because the associate kept mixing our orders up. When I picked something out for myself and was doing a surprise gift she kept showing the person I was buying it for, I was annoyed. We kept going back and forth on the price because I was led to believe they were throwing a birthday charm in for “free” because that’s what I was told. I expected my total to be around $295. But when she rang me up it came to $400, we kept going back and forth about what she said was “free” and not telling me how HIGH there tax rate is. I wouldn’t mind the price if she hadn’t told me “I’ll throw this one in for free”. So of course I’m trying to surprise her with something else that she didn’t see, it was ruined. That tax rate by the way was maybe 11% which came to an extra $40 something odd dollars. I was already annoyed because I felt like I was led on and played, but in the end after an hour and ten minutes of back and forth I was just ready to go. $400 later…happy birthday to my friend 🥴