The Gallery Inn

Don’t stay in the family suite if you want lights and electricity. Such a shame I have to leave this terrible review of a place that we so loved visiting last year! We brought my mother for her 65th birthday and stayed in a two room family suite. One entire half of the suite had no electricity! The lights would flash and blink and gradually dim out to nothing. We had to just sit there in the dark unable to even charge our phones. We know it’s an old historic hotel- that’s what we so love about it! But no electricity and in fact dangerous electricity that could have shorted out or caused a fire is unacceptable. We brought this to the attention of the front desk on several occasions and were told oh yeah this happens sometimes, thought we had it fixed. Then we were told oh the electrician is here give us your keys and he will fix it. So then we were locked out of our room for over an hour. And they never fixed it!! We had to beg them to give us a hour extension on to our check out time to make up for the lock out which they begrudgingly did. The worst part of it all is that no one seemed to care in the least! The front desk staff barely could be bothered to say a genuine “I’m so sorry this happened, what can we do to make it right” All we got was a curt, dead behind the eyes “I’m sorry” - let alone did they even pretend to consider discounting the room or even something as simple as “why don’t you head up to our bar, have a drink on us while we try to figure something out” pretty much customer service 101.I’ve heard people complain about the place is dirty/moldy/musty/dusty- this is not that. We love the quirks and charms of this place. Electricity is a bare minimum basic need. Not too much to ask. Emails went unanswered. Until I had to call and say hi can someone please address my concerns??? and they sat on the phone reading the email and then said we are not going to do anything about this and hung up on me! It’s truly sad because Jan created an iconic place that I fear is now going the way of we don’t care about our customers the ones who make us what we are, the ones who pay the bills, the ones who funded her empire. We had loved recommending this place to friends, and thought it would be someplace we came back to every year. Sadly, unless someone from ownership or management contacts me to just genuinely apologize (and maybe train your front desk to show some human emotions) that’s all I’m asking for really, at minimum, we won’t ever return and will never recommend it again.

What an absolute haven in San Juan! This was my favorite stay in our trip, I can’t recommend it enough. It’s close to everything, it is a breathtakingly beautiful location, full of art and culture from the island, not to mention the sweet winged creatures that live here (Campeche is a star!). I’d come back every year if I could! Just lovely! Thank you to the owner for sharing this treasure with the rest of the world!